Contract Load Representative

Oscar; United States; Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

11 paid holidays

Paid sick time

Paid parental leave

401(k) plan participation

Life and disability insurance

Paid wellness time and reimbursements

Job summary

Oscar is hiring for a Contract Load Representative to join the Contract Loading Team in a remote role open to residents of Arizona, Florida, Georgia, or Texas. The role focuses on validating, configuring, and maintaining executed provider contracts and amendments, coordinating with multiple internal teams to ensure data accuracy and operational efficiency.

Reporting to the Associate Manager, Provider Data Operations, you will own end-to-end contract configuration, resolve complex provider/member

Qualifications

• High school diploma or GED.
• 1+ years of experience in a fast-paced healthcare environment.
• Advanced Google Suite or Microsoft Office capabilities.
• Experience manipulating and entering accurate data in a production driven environment.

Responsibilities

• Review and configure executed provider contracts, amendments, W-9s, rosters, and supporting documentation for completeness, accuracy, and readiness for configuration.
• Coordinate with Network Contracting, Credentialing, Roster Operations, Rate Configuration, and leadership to resolve missing information and manage downstream dependencies.
• Escalate incomplete documentation, contract discrepancies, duplicate records, and system issues.
• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Interact daily with internal departments through multiple channels as needed.
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations.
• Support leadership by identifying issues through escalation pathways.
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure turnaround times.
• Participate in process improvement initiatives.
• Comply with all PHI related operational, regulatory, and compliance standards.

Skills

Google Suite

Microsoft Office

Data entry

Education

High school diploma or GED

Job description

Hi, we're Oscar. We're hiring a Contract Load Representative to join our Contract Loading Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role

The Contract Load Representative is responsible for validating, configuring, and maintaining executed provider contracts and amendments. This role owns end-to-end contract configuration in internal systems, resolves complex provider and member issues, and collaborates with cross-functional teams to ensure data accuracy and operational efficiency.

You will report into the Associate Manager, Provider Data Operations.

Work Location

This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency

The base pay for this role is: $19.00 per hour. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Review and configure executed provider contracts, amendments, W-9s, rosters, and supporting documentation for completeness, accuracy, and readiness for configuration.
• Coordinate with Network Contracting, Credentialing, Roster Operations, Rate Configuration, and leadership to resolve missing information, clarify contract intent, and manage downstream dependencies.
• Escalate incomplete documentation, contract discrepancies, duplicate records, complex interpretation questions, and system issues.
• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Interact daily with Internal departments through multiple channels according to assignment needs
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
• Form working relationships with internal stakeholders.
• Support the leadership team by identifying issues through established escalation pathways
• Be accountable for monitoring and tracking the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Be an active participant in process improvement initiatives
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• High school diploma or GED
• 1+ years of experience in a fast-paced healthcare environment
• Advanced Google Suite or Microsoft Office capabilities
• Experience manipulating and entering accurate data in a production driven environment

Bonus points

• In-depth knowledge of provider contracts
• Experience configuring provider contracts
• Strong verbal and written communication skills
• Strong quantitative or analytical skills focused on proactively identifying or solving problems

This is an authentic Oscar Health job opportunity.

Equal Opportunity Employer

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Full-time employee benefits

Full-time employees are eligible for benefits including:

• medical, dental, and vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• paid wellness time and reimbursements

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents

For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy .