Hybrid IT Helpdesk Analyst — User & Endpoint Support Pro

Barilla America, Inc; Northbrook (IL); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(K) plan with company match

Life and disability plans

Employee assistance program

Job summary

Barilla America, Inc is seeking an IT Infrastructure and Operations Communication Analyst in Northbrook, IL. This hybrid role focuses on providing technical support for desktop and mobile devices, managing user accounts, and assisting with onboarding and offboarding.

The ideal candidate has a relevant Bachelor's degree and at least 2 years of experience in IT support. They will troubleshoot various IT issues and need strong customer service skills. The compensation range is $70K-$85K with benefits including health insurance and a 401(K) plan.

Qualifications

• 2+ years of experience in a Help Desk or IT Support role.
• Experience supporting Windows 11 and Microsoft 365 environments.
• Basic knowledge of networking concepts including TCP/IP, DNS, and DHCP.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for various technologies.
• Troubleshoot hardware and network issues efficiently.
• Manage user accounts in Microsoft Active Directory.

Skills

Troubleshooting

Customer Service

Communication

Microsoft 365

Windows PCs

Networking Concepts

Education

Bachelor's degree in IT or related field

Tools

Microsoft Azure

Active Directory

Microsoft Intune

Cisco Equipment

Job description

Barilla America, Inc is seeking an IT Infrastructure and Operations Communication Analyst in Northbrook, IL. This hybrid role focuses on providing technical support for desktop and mobile devices, managing user accounts, and assisting with onboarding and offboarding.

The ideal candidate has a relevant Bachelor's degree and at least 2 years of experience in IT support. They will troubleshoot various IT issues and need strong customer service skills. The compensation range is $70K-$85K with benefits including health insurance and a 401(K) plan.