Contract Customer Success Representative

Strategic HR Client Job Openings; Cincinnati (OH); On-site; USD 26,000 - 28,000; Full time

Job summary

4myBenefits is seeking 3-4 contract Customer Success Representatives to join our team in Cincinnati, OH from mid-September through November 20, 2026. This onsite role supports employees with health benefits inquiries in a fast-paced environment.

Responsibilities include handling inbound calls, providing accurate benefit information, documenting interactions in CRM, and meeting performance metrics. A Bachelor's degree and Spanish bilingualism are preferred.

Qualifications

• Bachelor's degree preferred in related fields.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office.
• Must be available to work full-time onsite at the client location in Blue Ash, OH.

Responsibilities

• Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
• Provide accurate information and resolve inquiries in a professional and empathetic manner.
• Document all interactions in the customer relationship management (CRM) system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
• Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

Skills

Verbal communication

Written communication

Problem solving

Teamwork

Attention to detail

Microsoft Office

Education

Bachelor's degree

Tools

CRM software

Job description

Contract Customer Success Representative

Job Opportunity: Contract Customer Success Representative with 4myBenefits in Cincinnati, OH

We are seeking 3-4 contract individuals interested in customer service to join our team-oriented environment from mid-September through November 20, 2026.This position is with a company in a stable and growing industry. If you meet these criteria, please contact us for more information!

Pay:$19-$20/hour

Schedule:Full-Time

Location:Onsite in Blue Ash, OH

Contract Duration:Mid-September 2026 through November 20, 2026

This is a contract-based role and as aContract Customer Success Representative, you will serve as the initial point of contact for employees, aiding in inquiries related to their health benefits, coverage, and related matters.

Other responsibilities include:

• Available to start in mid-September and work through November 20, 2026.
• Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
• Provide accurate information and resolve inquiries in a professional and empathetic manner.
• Document all interactions in the customer relationship management (CRM) system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
• Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

Skills and Requirements:

• Bachelor’s degree in Healthcare Administration, Business, Communications, or a related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office and basic computer systems.
• Must be available to work full-time onsite at the client location in Blue Ash, OH.
• Bilingual in Spanish strongly preferred.

About 4myBenefits

Founded in 1999, 4myBenefits is a leading provider of benefits administration and enrollment software. As a leader in the field, 4myBenefits works closely with over 1,000 midsize to large businesses across the country. Due to continued demand, 4myBenefits continues to grow year over year.

To learn more about us and the services we provide, visit our website:

If you are ready for a new challenge and meet the qualifications outlined above,

EEO/M/F/D/V. No third-party applications, please.