Onsite Health Benefits Support Specialist (Contract)

4myBenefits; Cincinnati (OH); Sur place; USD 26 000 - 28 000; Plein temps

Résumé du poste

4myBenefits is seeking 3-4 contract Customer Success Representatives for onsite work in Blue Ash, OH, from mid-September 2026 through November 20, 2026. You will be the first point of contact for employees, handling health benefits inquiries with empathy and accuracy.

Ideal candidates have a Bachelor's degree, strong communication, problem-solving skills, and proficiency in Microsoft Office. Spanish bilingualism is strongly preferred for this temporary role.

Qualifications

• Bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office and basic computer systems.
• Must be available to work full-time onsite at the client location in Blue Ash, OH.
• Bilingual in Spanish strongly preferred.

Responsabilités

• Available to start in mid-September and work through November 20, 2026.
• Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
• Provide accurate information and resolve inquiries in a professional and empathetic manner.
• Document all interactions in the customer relationship management (CRM) system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
• Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

Connaissances

Verbal communication

Written communication

Problem solving

Attention to detail

Formation

Bachelor's degree

Outils

Microsoft Office

CRM system

Description du poste

4myBenefits is seeking 3-4 contract Customer Success Representatives for onsite work in Blue Ash, OH, from mid-September 2026 through November 20, 2026. You will be the first point of contact for employees, handling health benefits inquiries with empathy and accuracy.

Ideal candidates have a Bachelor's degree, strong communication, problem-solving skills, and proficiency in Microsoft Office. Spanish bilingualism is strongly preferred for this temporary role.