Contract Customer Care Representative

Prescryptive Health; United States; Remote; USD 36,000 - 39,000; Full time

Job summary

Prescryptive Health is seeking a Contract Customer Care Representative to join our Customer Care team. In this role, you'll advocate for customers’ needs, identify opportunities for improvement, and help scale tools and processes for our growing organization. This remote assignment supports a 24/7 member experience with shifts Mon-Fri 5:00 a.m.–7:00 p.m.

PT and Sat-Sun 7:00 a.m.–4:00 p.m. PT, including occasional holidays.

Qualifications

• Experience in customer service or healthcare operations is preferred.
• Active pharmacy technician license is preferred but not required.
• Strong problem-solving with a customer-first mindset and urgency.
• Able to thrive in a fast-paced evolving environment with multiple systems.
• Tech-savvy and comfortable using Salesforce or similar tools.
• Excellent written and verbal communication skills.
• Reliable setup with private workspace for confidential calls.

Responsibilities

• Develop a deep understanding of Prescryptive’s customers and their needs.
• Provide prompt, accurate, empathetic customer service via phone, email, and case systems (Salesforce).
• Identify issues, escalate trends, and contribute improvement ideas.
• Collaborate with product and operations teams to share feedback.
• Assist with customer communications during product updates or launches.
• Acquire detailed knowledge of Prescryptive’s products, workflows, and support tools.
• Help refine and document internal customer care processes.

Skills

Customer service

Healthcare operations

Problem-solving

Communication

Tech-savvy

Salesforce

Education

Pharmacy technician license preferred

Tools

Salesforce

Job description

Who is Prescryptive? Prescryptive Health is a healthcare technology company delivering solutions that empower consumers. Prescryptive's secure, mobile-first products connect consumers, pharmacists, and employers, ultimately providing people with the information they need to make informed decisions and take control of their health. To learn more about Prescryptive Health, visit Prescryptive.com.

About this role

Prescryptive is seeking a Customer Care Representative to join our Customer Care team on a contract assignment. In this role, you'll help redefine what "customer service" means in healthcare. Our Customer Care Representatives are the voice of our customers—advocating for their needs, identifying opportunities for improvement, and contributing to the development of tools and processes that scale with our growing organization

This is a contract opportunity for individuals with a builder's mindset who enjoy solving problems, creating structure in ambiguity, and improving operational processes. To support our 24/7 member experience, candidates must be able to work shifts between Monday–Friday, 5:00 a.m. to 7:00 p.m. PT and/or Saturday–Sunday, 7:00 a.m. to 4:00 p.m. PT, as well as occasional holidays.

This role is open to independent contractors residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming. At this time, we are not able to engage contractors residing outside of these states.

What you will do

• Develop a deep understanding of Prescryptive’s customers and their needs.
• Provide prompt, accurate, and empathetic customer service via phone, email, and case systems (Salesforce).
• Contribute to Prescryptive's success in serving members and plans by identifying issues, escalating trends, and contributing improvement ideas.
• Collaborate with product and operations teams to share feedback that enhances the customer experience.
• Assist with customer communications during product updates or launches.
• Acquire detailed knowledge of Prescryptive’s products, workflows, and support tools.
• Help refine and document internal customer care processes.

What you will bring

• Experience in a customer service or healthcare operations role (PBM, health plan, or pharmacy setting a plus).
• Active pharmacy technician license preferred but not required.
• Strong problem-solving skills with a customer-first mindset and sense of urgency.
• Ability to thrive in a fast-paced, evolving environment and manage multiple systems simultaneously.
• Tech-savvy and comfortable using Salesforce or similar case management tools.
• Excellent written and verbal communication skills.
• Reliable work setup with computer, external monitor, keyboard, mouse, and private workspace suitable for confidential calls.

Contract Details

• Length of Contract: up to 120-day assignment (with potential extension based on business needs)
• Schedule: Must be available to work shifts between Monday–Friday, 5:00 a.m.–7:00 p.m. PT and/or Saturday–Sunday, 7:00 a.m.–4:00 p.m. PT, including occasional holidays.
• Pay Range: $26-28 per hour
• Work Arrangement: Remote (U.S.-based); must have reliable internet and a suitable private workspace for confidential calls.
• Equipment: Prescryptive will provide a laptop, monitor, headset, keyboard, and mouse for the duration of the contract.
• Benefits: This is a contract role and therefore not eligible for Prescryptive employee benefits.

Prescryptive is an Equal Opportunity Employer. Prescryptive does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.