Account Manager

Prescryptive Health, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible time off

401k match

Comprehensive medical coverage

Dental coverage

Vision coverage

Health Savings Account contribution

Stock options

Job summary

Join a forward-thinking healthcare technology company as a Customer Success Account Manager. In this dynamic role, you'll manage client accounts, ensuring contract compliance and driving customer-centric projects. Collaborate with multi-functional teams to enhance customer experience while utilizing innovative technology. This position offers the chance to grow in a flexible, supportive environment with a focus on improving health and wellbeing. If you thrive in a fast-paced setting and have a passion for customer success, this is the perfect opportunity for you.

Qualifications

• 3+ years in client services or account management.
• 5+ years of project management experience.
• Proven ability to build trust and lead initiatives.

Responsibilities

• Manage client accounts and ensure contract compliance.
• Build relationships with clients and promote offerings.
• Collaborate with teams on operational efficiency.

Skills

Customer service mindset

Strong communication skills

Data-driven approach

Technological proficiency

Project management

Education

Bachelor's Degree

Tools

Microsoft Office

Salesforce

SmartSheet

Job description

Account Manager, Customer Success page is loaded

Account Manager, Customer Success

Apply locations: Remote - US - All
Time type: Full time
Posted on: Posted Today
Job requisition id: JR100060

Who is Prescryptive?

Prescryptive Health is a healthcare technology company delivering solutions that empower consumers. Prescryptive’s secure, mobile-first products connect consumers, pharmacists, and employers, ultimately providing people with the information they need to make informed decisions and take control of their health. To learn more about Prescryptive Health, visit Prescryptive.com.

About this role

We are looking for a Customer Success Account Manager responsible for managing client accounts, including contract compliance, reporting, plan and eligibility changes, troubleshooting, and implementations. They will collaborate with multi-functional teams to drive customer-centric projects, utilize Prescryptive’s proprietary technology, and manage customer touchpoints. The role involves direct account management and participation in complex account teams. Candidates should have a customer service mindset, strong communication skills, a data-driven approach, and technological proficiency.

What you will do

• Serve as the primary representative of Prescryptive for assigned accounts, understanding customer objectives and Prescryptive’s offerings.
• Respond to inquiries and escalations from customers, brokers, and TPAs, conducting research and communicating resolutions effectively.
• Build relationships with key client, broker, and TPA representatives, promoting Prescryptive’s capabilities.
• Manage the annual business cycle, including reviews, plan analysis, compliance, performance reporting, and renewals.
• Participate in customer meetings, leading or contributing to planning and follow-up activities.
• Lead efforts to achieve member engagement and cost management priorities.
• Collaborate with internal teams on operational efficiency and customer experience initiatives.

What you will bring

• Bachelor’s Degree required.
• 3+ years in client services, account management, or project management within PBM, healthcare, insurance, or pharmacy industries.
• 5+ years of project management experience with successful delivery on timelines and objectives.
• Proven ability to build trust, lead initiatives, meet deadlines, and produce high-quality work.
• Excellent written and verbal communication skills.
• Highly organized, flexible, and adaptable to changing priorities.
• Self-starter who thrives in a fast-paced, small team environment.
• Ability to work with structured and unstructured data.
• Proficiency in Microsoft Office; experience with Salesforce and project management tools like SmartSheet is a plus.

What we have to offer

• The opportunity to grow with an innovative company disrupting a traditional industry.
• Flexible time off, including paid holidays.
• 401k match, plus comprehensive medical, dental, and vision coverage paid by the employer.
• Contribution to Health Savings Account.
• Stock options.

Salary range: $90K to $140K annually, based on experience and other factors.

Prescryptive is an Equal Opportunity Employer, committed to fair pay practices and non-discrimination based on race, religion, gender, age, disability, veteran status, or other protected categories.

About Us

At Prescryptive, we seek individuals who aim high and share our passion for improving health and wellbeing globally.

Our core values:

Customers are at the center of everything we do.