Contract Customer Care Representative

Prescryptive Health, Inc.; United States; Remote; USD 36,000 - 39,000; Full time

Job summary

Prescryptive Health, Inc. is seeking a Customer Care Representative on a contract assignment to support our 24/7 member experience from a remote, U.S.-based setup.

You will engage with customers via phone, email, and case systems, advocate for their needs, and help identify trends to drive operational improvements across product and care teams.

Qualifications

• Experience in a customer service or healthcare operations role.
• Pharmacy technician license is preferred but not required.
• Strong problem-solving skills with a customer-first mindset.

Responsibilities

• Provide prompt, accurate customer service via phone, email, and case systems (Salesforce).
• Develop deep understanding of Prescryptive’s customers and their needs.
• Identify issues, escalate trends, and contribute improvement ideas.
• Collaborate with product and operations teams to share feedback.
• Assist with communications during product updates or launches.

Skills

Customer service

Healthcare operations

Problem-solving

Communication skills

Salesforce experience

Education

Pharmacy technician license

Tools

Salesforce

Job description

Who is Prescryptive? Prescryptive Health is a healthcare technology company delivering solutions that empower consumers. Prescryptive’s secure, mobile-first products connect consumers, pharmacists, and employers, ultimately providing people with the information they need to make informed decisions and take control of their health. To learn more about Prescryptive Health, visit Prescryptive.com.

About this role

Prescryptive is seeking a Customer Care Representative to join our Customer Care team on a contract assignment. In this role, you’ll help redefine what “customer service” means in healthcare. Our Customer Care Representatives are the voice of our customers—advocating for their needs, identifying opportunities for improvement, and contributing to the development of tools and processes that scale with our growing organization. This is a contract opportunity for individuals with a builder’s mindset who enjoy solving problems, creating structure in ambiguity, and improving operational processes. To support our 24/7 member experience, candidates must be able to work shifts between Monday–Friday, 5:00 a.m. to 7:00 p.m. PT and/or Saturday–Sunday, 7:00 a.m. to 4:00 p.m. PT, as well as occasional holidays. This role is open to independent contractors residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming. At this time, we are not able to engage contractors residing outside of these states.

What you will do

• Develop a deep understanding of Prescryptive’s customers and their needs.
• Provide prompt, accurate, and empathetic customer service via phone, email, and case systems (Salesforce).
• Contribute to Prescryptive's success in serving members and plans by identifying issues, escalating trends, and contributing improvement ideas.
• Collaborate with product and operations teams to share feedback that enhances the customer experience.
• Assist with customer communications during product updates or launches.
• Acquire detailed knowledge of Prescryptive’s products, workflows, and support tools.
• Help refine and document internal customer care processes.

What you will bring

• Experience in a customer service or healthcare operations role (PBM, health plan, or pharmacy setting a plus).
• Active pharmacy technician license preferred but not required.
• Strong problem-solving skills with a customer-first mindset and sense of urgency.
• Ability to thrive in a fast-paced, evolving environment and manage multiple systems simultaneously.
• Tech-savvy and comfortable using Salesforce or similar case management tools.
• Excellent written and verbal communication skills.
• Reliable work setup with computer, external monitor, keyboard, mouse, and private workspace suitable for confidential calls.

Contract Details

• Length of Contract: up to 120-day assignment (with potential extension based on business needs)
• Schedule: Must be available to work shifts between Monday–Friday, 5:00 a.m.–7:00 p.m. PT and/or Saturday–Sunday, 7:00 a.m.–4:00 p.m. PT, including occasional holidays.
• Pay Range: $26-28 per hour
• Work Arrangement: Remote (U.S.-based); must have reliable internet and a suitable private workspace for confidential calls.
• Equipment: Prescryptive will provide a laptop, monitor, headset, keyboard, and mouse for the duration of the contract.
• Benefits: This is a contract role and therefore not eligible for Prescryptive employee benefits.
• Prescryptive is an Equal Opportunity Employer.
• Prescryptive does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
• At Prescryptive, we look for individuals who aim high in their work, and who share our passion for improving the health and wellbeing of consumers everywhere.
• These are the Values that motivate everything we do: Customers are at the center of everything Bold in our aspirations Inspired by technology Driven to make an impact