Contract Business Systems Analyst — Process Insights

PTR Global; Charlotte (NC); On-site; USD 94,000 - 104,000; Full time

Job summary

PTR Global is seeking a Business Analyst in Charlotte, North Carolina for a contract position. The role focuses on supporting strategic initiatives, documenting requirements, and improving business processes using tools like Salesforce and Microsoft Dynamics 365.

Responsibilities include data analysis, user story creation, and collaboration with product teams to drive enhancements while ensuring governance and quality. On-site work with a contingent resource team is expected.

Qualifications

• 2 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work, consulting experience, training, military experience, or education.
• Strong analytical skills, including the ability to pull, organize, reconcile, and interpret data.
• Ability to evaluate opportunities to streamline work through AI, automation, and reusable assets while maintaining appropriate risk, compliance, and governance standards.
• Strong written communication and documentation skills.
• Experience supporting business applications, operational processes, or technology projects.
• Proficiency with Microsoft Excel, PowerPoint, Word, Teams, and SharePoint.
• Experience creating reports, process documentation, test scenarios, or project materials.
• Ability to learn new systems and business processes quickly.
• Sound judgment regarding when to resolve an issue independently and when to escape.
• Strong attention to detail, ownership, curiosity, and follow-through.

Responsibilities

• Partner with Product Owners to support strategic initiatives and day-to-day execution.
• Conduct research, analyze data, document requirements, prepare presentations and status materials, track actions and dependencies, and help drive workstreams to completion.
• Assist with the creation of user stories, test scenarios, process flows, business requirements, and supporting documentation as needed.
• Provide day-to-day support for client product applications, including Salesforce, Microsoft Dynamics 365, Microsoft Teams Deal Hub, and shared services platforms.
• Research and resolve user issues, perform initial troubleshooting, coordinate with technology partners, and help maintain support documentation and knowledge resources.
• Support user access, data quality reviews, testing, release validation, governance activities, and operational processes.
• Support the migration of CIB Salesforce to Microsoft Dynamics 365 and other strategic platform initiatives.
• Perform data analysis, reconciliation, mapping validation, testing, process documentation, and readiness activities.
• Collaborate with business partners, technology teams, support organizations, and product teams to resolve issues and deliver enhancements.
• Document and communicate findings, recommendations, and decisions in a clear and concise manner.
• Identify opportunities to streamline processes, improve user experience, and reduce recurring support needs through documentation, automation, and operational improvements.

Skills

Analytical skills

Data analysis

Written communication

Process improvement

Learning agility

Attention to detail

Governance & compliance

Stakeholder collaboration

Office suite

Tools

Salesforce

Microsoft Dynamics 365

Microsoft Teams

SharePoint

Jira

Power Apps

Power Automate

Job description

PTR Global is seeking a Business Analyst in Charlotte, North Carolina for a contract position. The role focuses on supporting strategic initiatives, documenting requirements, and improving business processes using tools like Salesforce and Microsoft Dynamics 365.

Responsibilities include data analysis, user story creation, and collaboration with product teams to drive enhancements while ensuring governance and quality. On-site work with a contingent resource team is expected.