Contract App Analyst: Optimize, Integrate & Support Apps

PTR Global; Georgetown (KY); On-site; USD 39,000 - 63,000; Full time

Job summary

PTR Global seeks an Application Analyst in Georgetown, Kentucky on a contract basis to support, maintain, and enhance business applications. You will work closely with stakeholders, technical teams, and vendors to analyze requirements, troubleshoot issues, implement solutions, and optimize performance.

Responsibilities include incident resolution, requirements gathering, configuration and access management, upgrades and testing, documentation, and end-user training to ensure reliable, secure,

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field or equivalent work experience.
• Experience supporting business applications as an Application Analyst or Systems Analyst.
• Understanding of application lifecycle management: requirements, configuration, testing, deployment, support.
• Hands-on experience troubleshooting application issues with technical teams.
• Familiarity with databases, SQL, and data analysis concepts.
• Experience with integrations/interfaces/APIs preferred.
• Ability to translate business needs into functional specs and configurations.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with testing methodologies and UAT.
• Knowledge of ITIL or similar service management frameworks is a plus.

Responsibilities

• Serve as the primary contact for assigned business applications and resolve incidents.
• Analyze, troubleshoot, and coordinate with technical teams/vendors on issues.
• Gather and document business requirements for enhancements and integrations.
• Configure and maintain application settings, workflows, and user access.
• Participate in upgrades, patches, and releases with planning and testing.
• Develop test plans and test cases for new functionality and fixes.
• Create and maintain application documentation and user guides.
• Provide end-user training and support for efficient use of applications.
• Monitor performance and usage to identify optimization opportunities.
• Collaborate with cross-functional teams to ensure compliance and best practices.
• Assist with data analysis, reporting, and data integrity checks.
• Support change management processes and risk mitigation for changes.

Skills

Analytical thinking

Communication

Multi-tasking

Testing methodologies

Stakeholder engagement

Problem solving

Education

Bachelor’s degree or equivalent

Tools

SQL

APIs

Job description

PTR Global seeks an Application Analyst in Georgetown, Kentucky on a contract basis to support, maintain, and enhance business applications. You will work closely with stakeholders, technical teams, and vendors to analyze requirements, troubleshoot issues, implement solutions, and optimize performance.

Responsibilities include incident resolution, requirements gathering, configuration and access management, upgrades and testing, documentation, and end-user training to ensure reliable, secure,