Application Analyst: Optimize, Integrate & Train

Ethereum Technologies LLC; Georgetown (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Ethereum Technologies in the United States seeks an Application Analyst to support, maintain, and enhance business applications, collaborating with stakeholders, technical teams, and vendors to analyze requirements, troubleshoot issues, and optimize performance.

The role covers upgrades, tests, documentation, user training, data analysis, and ensuring security and reliability of applications in a fast-paced environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience.
• Proven experience in an Application Analyst, Systems Analyst, or similar role supporting business applications.
• Strong understanding of application lifecycle management, including requirements, configuration, testing, deployment, and support.
• Hands-on experience troubleshooting application issues and working with technical teams to identify root causes and implement solutions.
• Familiarity with databases, basic SQL queries, and data analysis concepts.
• Experience with application integrations, interfaces, or APIs is preferred.
• Ability to translate business requirements into functional specifications and application configurations.
• Strong analytical, problem-solving, and critical-thinking skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment.
• Experience with testing methodologies, test case creation, and user acceptance testing.
• Knowledge of ITIL or similar service management frameworks is a plus.

Responsibilities

• Serve as the primary point of contact for assigned business applications, addressing user inquiries and resolving incidents in a timely manner.
• Analyze, troubleshoot, and resolve application issues, coordinating with technical teams and vendors as needed.
• Gather and document business requirements for enhancements, new features, and integrations.
• Configure and maintain application settings, workflows, and user access according to business needs and security policies.
• Participate in application upgrades, patches, and releases, including planning, testing, and deployment activities.
• Develop and execute test plans and test cases to validate new functionality, fixes, and integrations.
• Create and maintain application documentation, including process flows, configuration details, and user guides.
• Provide end-user training, support, and guidance to promote effective and efficient use of applications.
• Monitor application performance and usage, identifying opportunities for optimization and improvement.
• Collaborate with cross-functional teams to ensure applications align with organizational standards, compliance requirements, and best practices.
• Assist with data analysis, reporting, and data integrity checks related to supported applications.
• Support change management processes, ensuring proper communication, impact assessment, and risk mitigation for application changes.

Skills

Analytical thinking

Problem solving

Communication skills

Time management

Stakeholder engagement

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

SQL basics

APIs

ITIL knowledge

Job description

Ethereum Technologies in the United States seeks an Application Analyst to support, maintain, and enhance business applications, collaborating with stakeholders, technical teams, and vendors to analyze requirements, troubleshoot issues, and optimize performance.

The role covers upgrades, tests, documentation, user training, data analysis, and ensuring security and reliability of applications in a fast-paced environment.