Contract Advisor

HomeLight; Scottsdale, Northern (AZ, KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical (Aetna or Kaiser)

Dental & Vision (Guardian)

Long-Term Disability & Short-Term DI

Hospital Indemnity Insurance

Commuter benefits

PTO including Volunteer Days

Anniversary Perks and sabbaticals

HomeLight Services to help you withbuy

Job summary

HomeLight in Scottsdale, AZ is seeking a detail-oriented Contract Advisor to manage the Buy Before You Sell pipeline in a fast-paced real estate tech environment.

You’ll be the main point of contact for loan officers, processors, and internal teams, ensuring documentation is complete, files move toward closing, and communication stays proactive across Slack, email, phone, and Zoom. Prior mortgage knowledge is a plus.

Qualifications

• Highly organized and detail-oriented with ability to manage multiple files.
• Excellent written and verbal communication across internal and external stakeholders.
• Comfortable working in a high-volume environment and shifting priorities.
• Tech-savvy with experience using Google Sheets, Slack, CRM systems, and loan processing tools.
• Strong understanding of mortgage processes and working with Loan Officers and Processors.

Responsibilities

• Manage 30–60 files and closings per month in a fast-paced setting.
• Serve as primary liaison for Loan Officers, LOAs, and Processors to keep deals moving.
• Ensure all documents and disclosures are complete and uploaded to the portal.
• Collaborate with Processing, Approval, Listing Ops, Capital Markets, and Tech teams.
• Answer questions and troubleshoot issues to ensure smooth transaction flow.
• Verify documents and follow up on missing information to keep files advancing.
• Upload and organize inspections, mortgage files, and approvals in the system.

Skills

Highly Organized

Excellent Communicator

Fast-Paced & Adaptable

Tech-Savvy

Mortgage & Real Estate Knowledge

Tools

Google Sheets

Slack

CRM systems

Loan processing tools

Job description

***** This role is based in Scottsdale, AZ. Office days are Tue, Wed, and Thur *****

Who We Are

We’re building the future of real estate — today.

HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.

Our team breaks barriers every day while staying committed to HomeLight's goals and core values , which is a crucial element to our shared success.

Who You Are

We are looking for a highly organized, detail-oriented, and communicative Contract Advisor to manage the pipeline for HomeLight’s Buy Before You Sell product. This role operates in a fast-paced environment, working with both external loan officers, processors, and loan assistants as well as internal teams to ensure a seamless transaction process.

You’ll be the quarterback of the transaction, ensuring all required documentation is completed, tracking files through closing, and proactively managing communication across multiple channels (Slack, email, phone, Zoom, and internal tools).

What You’ll Do Here

• Pipeline Management: Handle 30-40 files in a slow season and up to 50-60 closings per month.
• Communication Hub: Be the main point of contact for Loan Officers (LOs), Loan Officer Assistants (LOAs), and Processors, ensuring they complete required tasks to keep deals moving forward.
• Documentation & Compliance: Ensure that the questionnaire, title contact info, equity amount, and mortgage documents are properly completed and uploaded via the portal.
• Cross-Team Collaboration: Work with internal teams, including:
• Processing Team (equity loans, initial disclosures)
• Approval Team
• Listing Operations Team (back-up offers, transaction support)
• Capital Markets
• Tech & Workflow Management: Use the Sales App, Google Sheets, Zoom, Slack, and the internal portal to track and update transactions.
• Problem-Solving & Support: Answer questions about the Buy Before You Sell program from start to finish, ensuring smooth execution.
• Ensure Compliance & Accuracy: Verify documents, flag missing information, and follow up to keep files moving forward.
• Upload & Manage Documents: Ensure that all required docs (inspections, mortgage files, approvals) are correctly uploaded and stored in the system.

What You Bring

• Highly Organized & Detail-Oriented: You can manage multiple transactions at once without dropping the ball.
• Excellent Communicator: Strong verbal and written communication skills to work with both internal and external stakeholders.
• Fast-Paced & Adaptable: Comfortable working in a high-volume environment and adjusting priorities as needed.
• Tech-Savvy: Experience with Google Sheets, Slack, CRM systems, and loan processing tools.
• Mortgage & Real Estate Knowledge: A strong understanding of the mortgage process and experience working with Loan Officers and Processors.

Benefits and Perks

• Medical (Aetna or Kaiser), Dental & Vision (Guardian)
• Long-Term Disability & Short-Term Disability
• Hospital Indemnity Insurance, Accident Plan, and Employee Critical Illness (Guardian)
• Commuter benefits are offered in certain locations
• PTO, including Volunteer Days to give back to your community
• Annual Anniversary Perks, including one-month paid sabbaticals!
• HomeLight Services to help you with buying and selling your home

Let’s chat!

HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during the recruitment process upon request, and any accommodation will be addressed confidentially.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in HomeLight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.