Contract Administrator

MJM Innovations

Phoenix (AZ)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Professional development opportunities

Energetic work environment

Job summary

A leading transportation software company in Phoenix, Arizona, is seeking a Provider Recruiter/Contracts Administrator to manage provider recruitment and performance monitoring. The ideal candidate should have over five years of experience in transit or paratransit systems, strong knowledge of ADA requirements, and excellent communication skills. The role involves negotiating contracts, addressing performance issues, and providing regular reporting to leadership. Join a dynamic team dedicated to improving transit services for communities.

Qualifications

Five years of experience in transit or paratransit systems with supervisory experience.
Knowledge of paratransit operational practices and metrics.
Experience with provider issues and inquiries.

Responsibilities

Identify and address negative performance trends with managers.
Ensure sufficient providers for trip requests.
Negotiate contract terms with partners.
Analyze risks with contract terms.

Skills

Strong working knowledge of ADA paratransit requirements

Excellent verbal and written presentation skills

Ability to multi-task

Good quantitative and analytical abilities

Interpersonal and communication skills

Tools

Trapeze scheduling software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About Us

Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one‑stop shop for transit solutions; a full end‑to‑end provider of revolutionized mobility services.

MJM Innovations improves transportation, aging services, and other programs with transportation management software, outsourced management services, card solutions, and custom software development. We serve both state and local government entities and corporate clients. Our products are suited to improve government public transportation, nonprofit transit services, and for‑profit transportation companies.

Transit Technologies was created by Greater Sum Ventures and Providence Strategic Growth to take advantage of the evolution in the Transportation Management Software and Telematics by acquiring leading providers and consolidating their innovative products into being a leading provider within the growing transportation management and services market.

Scope and Responsibilities

MJM Innovations, a leader in transit software, is seeking a Provider Recruiter/Contracts Administrator responsible for recruiting RideChoice and ADA Paratransit overflow providers and monitoring the Contractor’s performance to ensure that all service is provided in accordance with the performance standards set forth in this contract.

Specific Responsibilities

Responsible for identifying any negative performance trends and working with appropriate managers and staff to address negative performance trends as soon as possible so that service can continue to improve.
Ensure contractor will have a sufficient number of RideChoice and ADA paratransit overflow providers to ensure all trip requests (ambulatory and accessible) can be provided without delay through all hours of the day, days of the week based on a 24/7 RideChoice operation.
Negotiate contract terms with internal and external business partners.
Ensure all deadlines and conditions described on contracts are met.
Analyze potential risks involved with specific contract terms.
Provide regular executive summary style reporting on program statistics/effectiveness to internal leadership and external.
Support and manage provider issues/inquiries on program.

Experience Required

Five (5) years of experience in a transit, paratransit, or similar transportation system with at least two years at a supervisory level.
Demonstrate a strong working knowledge of ADA paratransit requirements as well as acceptable paratransit and demand responsive operational, maintenance, safety and customer service practices and metrics.
Knowledge of Trapeze scheduling and brokering software.
Must possess excellent verbal and written presentation skills and be competent with Microsoft Word, Excel, and PowerPoint.
Ability to multi‑task, dealing with numerous internal/external issues concurrently.

Personal Attributes

An individual with a high energy level and strong work ethic, who is self‑motivated, self‑reliant, has high integrity as well as is a hands‑on, sleeves up team player.
Superior interpersonal and communication skills. Able to be persuasive with compelling oral and written communication skills at all levels.
Ability to build open, trustworthy relationships with other leaders of the business, customers, vendors and the cross‑functional teams.
Strategic problem solver with a sense for where things are headed, along with great instincts and the ability to effectively navigate and seize upon business opportunities.
Good quantitative and analytical abilities and broad business perspective with sound business judgement and financial acumen.
Energetic individual, who is action oriented with a strong sense of urgency, and the ability to overcome obstacles to achieve results in a timely fashion.

In addition, the Provider Recruiter/Contracts Administrator is required to attend regular Valley Metro Division meetings and work closely with Valley Metro personnel.

Why you should join our team

At Transit‑Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.
Transit‑Technology is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Seniority Level