Contract Administrator

NGL Insurance; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

NGL Insurance is seeking a Contract Administrator to support the producer contracting process across multiple lines of business. You will enter data, manage contracts, review paperwork for compliance, and coordinate license/state appointment activities.

The role requires accuracy, strong communication, and the ability to work with sales teams and Legal to meet state guidelines and deadlines. This is a full-time on-site position in Madison, WI.

Qualifications

• High School or GED required.
• 1 year office experience preferred.
• 1 year customer service experience preferred.

Responsibilities

• Enter producer data into multiple NGL systems for all lines of business. Complete an average of 40 new contracts a week with a 5 business day turnaround.
• Review contracting paperwork for completeness: proper forms, signatures, hierarchy, licenses, and state requirements.
• Process backgrounds and state appointments using online programs and established processes.
• Research and update expired licenses with the appropriate department of insurance and update the producer file.
• Communicate with Marketing Partners and other business units on contracting issues; respond to emails and phone calls within expected timeframes.

Skills

Attention to detail

Communication skills

Customer relations

Microsoft Office

Problem solving

Time management

Education

High School or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contract Administrator

Traverse FT Non-Exempt with Benefits full-time Mid Clerical 23-24 Madison, WI, US

Position Summary

The primary focus of the Contract Administrator is to work with internal and external sales teams to process producer contracts for multiple lines of business and set up commission related hierarchies to ensure producers are paid correctly. This includes the utilization of multiple systems, performing various background and license checks and working with Legal teams to ensure all state guidelines for the appointment of producers are met. In this role, work is performed under limited supervision.

Responsibilities

1. Enter producer data into multiple NGL systems for all lines of business

• Complete an average of 40 new contracts a week while maintaining a 5 business day turnaround time on contracts
• Appointments
• EFT
• Hierarchy(ies)
• Addresses
• Reserve information
• Marketer special handling requests

2. Utilize workflow to review contracting paperwork for completeness

• Proper contracting forms and signatures
• Hierarchy and commission requests
• Proper state license
• Marketer special handling requests
• State specific requirements

3. Process backgrounds and state appointments

• Utilize current online programs
• Utilize established processes
• Administration of approval processes, as needed

4. Utilize workflow to research and update expired license(s)

• Research license with the appropriate department of insurance
• Update administration system
• Add supporting documents to the producer’s file

5. Communicate with Marketing Partners and other business units on contracting issues

• Respond to emails and phone calls within acceptable timeframes
• Product approvals
• Commission approvals
• Crossover agents

Qualifications

Knowledge, Skills, and Abilities

Organized with a high level of accuracy and attention to detail

Professional verbal and written communication skills

Ability to relate to customers and team members

Computer skills with the ability to utilize Microsoft Excel, Word and Outlook

Must be self-motivating with the ability to problem solve and initiate improvements as needed

Manage multiple tasks, work under tight deadlines and adjust schedules as needed in order to meet stated service goals and priorities

Education Requirements

Min/Preferred

Description

Minimum

High School or GED

Years of Experience

Description

1

A minimum of one year of office experience preferred

1

A minimum of one year of customer service experience preferred

0

ADA Requirements

NGL is committed to the full inclusion of all qualified individuals. Therefore, we will ensure that all individuals with disabilities are provided reasonable accommodations to meet the physical demands in the work environment described in order to perform essential job functions successfully.