Contract Account Manager | Client Success

Wayne State University; Kentucky; On-site; USD 50,000 - 70,000; Part time

Job summary

A reputable educational institution is seeking an Account Manager to manage client accounts and provide excellent customer service. The role involves collaboration with internal teams to meet client needs efficiently. Ideal candidates will possess strong client relationship skills and experience in records management is a plus.

Qualifications

• Proven skills in client relationship management and customer service.
• Excellent communication and interpersonal abilities.
• Strong decision-making capabilities.

Responsibilities

• Manage client accounts and ensure customer satisfaction.
• Collaborate with internal teams for smooth operations.

Skills

Client Relationship Management

Customer Service

Communication

Problem-solving

Organizational skills

Attention to Detail

Ability to work in fast-paced environments

Job description

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Company Description
At The Records Company, we offer comprehensive records retrieval services, covering medical records to insurance liens. Our custom-tailored system allows easy access to records online or via mail while maintaining utmost confidentiality. We aim to save time and money for our clients, allowing them to focus on their priorities.

Role Description
This is a contract Account Manager role based in Hamilton, Ohio. As an Account Manager, you will be responsible for managing client accounts, providing exceptional customer service, and ensuring smooth operations. You will collaborate with internal teams to ensure client needs are met efficiently and effectively.

Qualifications
• Client Relationship Management and Customer Service skills
• Excellent Communication and Interpersonal skills
• Problem-solving and Decision-making abilities
• Organizational and Time Management skills
• Attention to Detail and Accuracy
• Ability to work in a fast-paced environment
• Experience in records management or related field is a plus
• Phone skills required