Client Relationship Manager

Paycom; Batavia (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) company match

PTO

Job summary

Paycom is seeking an experienced Client Relationship Account Manager to support Directors and Sales Executives. You will research qualified opportunities, manage client projects, and serve as the primary contact for assigned accounts in Batavia, IL.

The role emphasizes proactive customer service, collaboration with internal teams, and growth within existing client relationships. The ideal candidate brings 3+ years in account management, strong communication, and solid proficiency in MS Office

Qualifications

• 3+ years of Account Management experience or a bachelor’s degree.
• Excellent verbal and written communication skills.
• Strong organizational skills, attention to detail and interest in learning.
• Strong project management, analytical and quantitative skills.
• MS Office/Excel proficiency. Experience with Project Management software and CRM preferred.
• Experience presenting to internal teams as well as clients and prospects.

Responsibilities

• Develop trusted advisor relationships with clients and customers.
• Establish primary contact for assigned customers and needs.
• Lead, coordinate and facilitate production requirements with Sales, design, tech-sales, Customer Service, and internal teams.
• Proactively manage customer expectations related to production, quality, and deliveries.
• Follow up with customers for orders, inquiries, and concerns.
• Identify and grow organic business within existing client relationships.
• Research qualified sales prospects and assist in client selection.
• Manage and track qualified opportunities through the sales cycle.

Skills

Account management

Customer service

Project management

Communication

CRM

Research

MS Office / Excel

Education

Bachelor's degree

Tools

WebCenter

CRM software

Project management software

Microsoft Excel

Job description

The client relationship account manager will provide support to Directors and Sales Executives: research and review qualified sales opportunities and provide exceptional customer service to our clients and prospective clients.Essential Duties & Responsibilities:This self-motivated, customer service driven individual will provide support for, but not limited to, the following areas:Account Management:Develop a trusted advisor relationship with clients and customers. Establish themselves as the primary point of contact for assigned customer, needs.Manage projects and ensure consistent processes for project goals and deliverables.Lead, coordinate and facilitate production requirements with Sales, design, tech-sales, Customer Service, and internal teams.Proactively manage customer expectations related to production, quality, and deliveries. Follow-up with customers for orders, inquiries, and concerns.Identify and grow organic business within existing client relationships.Business Development:Conduct research on qualified sales prospects and clients to assist in client selectionProvide Sales team with Pre-Meeting research.Research industry trends to discover prospective customer needs.Facilitate and manage qualified opportunities through the sales cycle.Engage and communicate with prospects and clients.Share client updates and prospect tracking with the Sales team using CRM tools.Key processes and expertise:Manage and Master WebCenter (production software platform) process flow to ensure customer orders are completed and delivered.Maintain and develop professional and technical expertise by developing corrugated industry knowledge.Qualifications & Requirements:3+ years of Account Management experience or a bachelor’s degree.Excellent verbal and written communication skillsAbility to lead client strategy and executionStrong organizational skills, attention to detail and interest in learningStrong project management, analytical and quantitative skills.Microsoft Office/Excel proficient. Experience with Project Management software and CRM preferredExperience presenting to internal teams as well as clients and prospects.Batavia Container offers a competitive benefits package which includes the following:MedicalDentalVisonLife Insurance401(k) company matchPaid Time Off (PTO)