Continuum of Care Specialist -HMIS Data & Performance

Guilford County

Greensboro (NC)

On-site

USD 65,000 - 90,000

Full time

31 hours ago

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Benefits offered by this job

Health Insurance (UnitedHealthCare)

Employee Wellness Center

Employee Assistance Program

401(k) retirement plan

Job summary

Guilford County Government seeks a Continuum of Care Specialist to support homeless prevention, diversion, and outreach programs. You will monitor data quality, provide technical assistance, and develop dashboards to drive HUD compliance and program improvement.

The role involves collaboration with CoC Planning staff, analysis of performance data, and participation in CoC activities throughout the year.

Qualifications

Advanced knowledge in social work, homelessness, and HUD policies and procedures.
Ability to monitor performance, analyze data, and provide technical assistance to providers.

Responsibilities

Monitor HMIS data quality across CoC-funded providers and agencies.
Develop dashboards and reports for internal and external stakeholders.
Translate HMIS data into actionable insights for leadership.

Skills

Data analysis

HMIS data handling

Education

Master’s degree in Social Work

Bachelor’s degree in Social Work-Child Welfare Collaborative

Bachelor’s degree in a human service field

Master’s degree in counseling

Tools

HMIS

Job description

GUILFORD COUNTY GOVERNMENT

Quality Government

Description

GENERAL STATEMENT OF DUTIES The Continuum of Care Specialist will work with the CoC Planning staff in the performance monitoring, evaluation and technical support of homeless prevention, diversion, and outreach programs, crisis housing services, and short and long-term housing and services that receive federal, state, or local Continuum of Care, Emergency Solutions Grant, or other homeless funding. The Continuum of Care Specialist will plan and implement meetings and analyze performance data as well as participate in Continuum of Care activities throughout the year.

GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government

Description

GENERAL STATEMENT OF DUTIES

The Continuum of Care Specialist will work with the CoC Planning staff in the performance monitoring, evaluation and technical support of homeless prevention, diversion, and outreach programs, crisis housing services, and short and long-term housing and services that receive federal, state, or local Continuum of Care, Emergency Solutions Grant, or other homeless funding. The Continuum of Care Specialist will plan and implement meetings and analyze performance data as well as participate in Continuum of Care activities throughout the year. The Continuum of Care Specialist is part of a team that is responsible for: Program Performance Monitoring, Evaluation & Technical Support, Systems Level Monitoring & Performance Evaluation, Coalition Meetings & Trainings, New Agency on-boarding, Policy Updates, Special population initiatives and CoC related activities.

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class performs a variety of duties that requires advanced knowledge in social work, specifically homelessness, Continuum of Care (CoC) practices, and HUD policies and procedures. Work involves the provision of both direct and indirect services to clients, stakeholders, community, and county staff. The position exercises discretion and independent judgment; representative inquiries may involve giving guidance to resolve issues or influence the resource planning process. Work is performed under minimal supervision and is subject to review and evaluation through conferences, post-audits, personal inspections, written reports, and public acceptance.

Examples of Duties

DUTIES AND RESPONSIBILTIES

Essential duties and responsibilities include, but are not limited to:

HMIS Data & Performance

This position focuses on ensuring data quality, supporting system performance measurement, and strengthening the use of HMIS data to drive decision-making and HUD compliance across the Continuum of Care.

Key Responsibilities

Monitor HMIS data quality across CoC-funded providers and participating agencies, including:
Data completeness, timeliness, and accuracy
Run and distribute routine data quality reports (weekly, monthly)
Identify data quality issues, trends, and gaps and work with providers to resolve them
Support compliance with HUD HMIS Data Standards and CoC reporting requirements
Assist with preparation and validation of federal reporting, including:
System Performance Measures (SPMs)
Longitudinal Systems Analysis (LSA)
Annual Homeless Assessment Report (AHAR)
Review Annual Performance Report (APR) and CAPER data for accuracy and alignment with HMIS records
Track and monitor CoC system performance metrics, including:
Length of time homeless
Returns to homelessness
Exits to permanent housing
Income and employment outcomes
Provide validated data sets and reports to Planning Manager and CoC leadership to support system analysis
Develop and maintain dashboards and reports for internal and external stakeholders
Translate HMIS data into clear, actionable insights for providers, committees, and leadership
Provide data-focused technical assistance to providers, including:
HMIS data entry standards
Data quality improvement strategies
Understanding system performance measures
Support HMIS Lead in delivering training and developing user guidance materials
Assist with data validation and monitoring activities, including identifying discrepancies and performance risks
Collaborate with Planning and System Improvement staff to align data with system performance and improvement efforts
Maintain documentation of data quality issues, resolutions, and trends
Other relevant duties as assigned

Typical Qualifications

Minimum Qualifications

Master’s degree in Social Work, OR
Bachelor’s degree in Social Work-Child Welfare Collaborative, OR
Bachelor’s degree from an accredited school of social work and one (1) year of directly related experience, OR
Master’s degree in counseling from an accredited college/university in a human services field and one (1) year directly related experience, OR
Bachelor’s degree in a human service field from an accredited college/university and two (2) years directly related experience, OR
Bachelor’s degree from an accredited college/university and three (3) years directly related experience.

Must have possession of an appropriate driver’s license issued by the State of North Carolina. A motor vehicle record (MVR), background check, and drug screening will be conducted on candidates considered for positions.

Driving Is Essential

Driving is an essential requirement of this position whether driving a County owned or personal vehicle to conduct county business. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.

Physical Demands And Work Conditions

Typically, the employee may sit comfortably to do the work. Work requires contact with clients, family members and other professional disciplines and service agencies. Employees work in settings that range from public service buildings, residential facilities, institutions, or home environments. Must possess the visual acuity to prepare and analyze data, operate a computer, and do extensive reading. Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motion. Must be able to perform medium work exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects. Mental demands and normal stress regarding achieving work deadlines are present. Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat, and ventilation; environment is organized and stable. Work presents no significant hazards to employees.

Special Note

This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty‑eight (48) hours in advance of the time the accommodation is needed by calling 336‑641‑3324.

We are excited about the opportunity of having you as a prospective new employee!

You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full‑time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.

Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.

We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!

Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.

13 paid holidays, 12 sick days, and 12 vacation days a year.

Employer contributes 5% into your 401(k) - no match required.

Enrollment in the State Retirement Plan by contributing 6%.

Longevity pay beginning at five years of service.

We provide a $10,000 Life and AD&D benefit to eligible employees.

Flexible spending accounts (FSA) allow you to set aside tax‑free dollars for health care and dependent care.

Voluntary Life, AD&D, Short-Term and Long-Term Disability.

No formal education
Some High School, No Diploma/GED
High School Diploma or GED
Associate's Degree (AA, AS)
Bachelor’s Degree (BA, BS)
Master’s Degree (MA, MS, MBA, etc.)
Professional degree (JD, MD, DVM, etc.)
Doctoral Degree (PhD, EdD, etc.)

N/A or no experience
Less than 1 year of experience
1 year but less than 2 years of experience
2 years but less than 3 years of experience
3 years but less than 5 years of experience
5 years but less than 7 years of experience
7 years but less than 10 years of experience
10 years or more years of experience

Guilford County requires employees to reside within a two-hour driving radius of Guilford County. Do you currently meet this residency requirement, or are you willing and able to relocate to meet it if selected? Important: Failure to meet or agree to meet the residency requirement may result in disqualification from further consideration.

I currently reside within a two-hour driving radius of Guilford County
I am willing and able to relocate to meet the two-hour residency requirement
No

By submitting this application, you acknowledge that you have attached a conferred degree or unofficial transcript to your application. Please note that an official transcript will be required no later than the date of hire. Failure to include the required documentation may result in delays to your application process.

I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.