Continuous Process Improvement Advisor

Saint Francis Hospital Muskogee, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Saint Francis Hospital Muskogee, Inc. is seeking a Continuous Process Improvement Advisor to coach leaders in process transformation across the health system.

The role improves compliant business processes and projects, delivering productivity, reducing waste, and increasing efficiency. A Bachelor's degree is required, with Lean Six Sigma certification and PMP/CPHQ preferred.

Qualifications

• Minimum education includes a bachelor’s degree in business or health-related field; master’s degree preferred.
• Proficient with Lean Six Sigma concepts and related tools (DMAIC/DMADV).
• Strong communication: written, verbal, and presentations; interpersonal skills.
• Ability to solve problems with critical thinking, systems thinking, and data analytics.
• Experience leading project teams and managing multiple priorities in fast-paced environments.

Responsibilities

• Applies DMAIC/DMADV and other process-improvement tools to address opportunities.
• Monitors project outcomes and sustains gains with control plans and audits.
• Analyzes confidential data to identify opportunities in clinical systems and presents findings.
• Uses clinical insights to identify inefficiencies and improve patient safety and care delivery.
• Develops clear problem statements to guide improvement initiatives.
• Quantifies impact on financials, productivity, quality, risk, and compliance.
• Tracks KPIs to measure project impact and sustainability.
• Maintains stakeholder communications on resources, risks, schedules and updates.
• Designs and supports infrastructure enabling care providers to operate efficiently.
• Coaches and mentors leaders and staff on improvement methods and change management.

Skills

Process improvement experience

Healthcare operations

Quality management

Clinical experience

Education

Bachelor’s degree in Business Administration, Health Sciences, Healthcare Administration, Industrial Engineering, Nursing, Operations Management, or related field

Master’s degree

Tools

Lean Six Sigma Green Belt

Lean Six Sigma Black Belt

PMP

CPHQ

Job description

Full Time

Days

This is a fully onsite position. Remote and hybrid work arrangements are not available, and candidates must be able to work on-site during all scheduled work hours.

Schedule: Monday - Friday | 8:00am - 4:30pm

Job Summary: The Continuous Process Improvement Advisor serves as a coach, educator, and subject matter expert to internal leaders at all levels of the organization regarding process transformation. This role improves and maintains compliant business processes and projects, strategies, and tools to deliver productivity, reduce waste, and increase efficiency throughout the health system.

Minimum Education: Bachelor’s degree in Business Administration, Health Sciences, Healthcare Administration, Industrial Engineering, Nursing, Operations Management, or related field. Master’s degree, preferred.

Licensure, Registration and/or Certification: Lean Six Sigma Green Belt. Lean Six Sigma Black Belt, Project Management Professional (PMP), or Certified Professional in Healthcare Quality (CPHQ), preferred.

Work Experience: Minimum 3 years of experience in process improvement, quality management, or healthcare operations. 3 years of experience as a clinical professional within a healthcare environment, preferred.

Knowledge, Skills, and Abilities: Proficiency within Microsoft 365, with advanced skills in Excel, PowerPoint, and Visio. Advanced knowledge of Lean Six Sigma, DMAIC, DMADV tools and methodologies. Effective written, verbal, presentation, and interpersonal communication skills. Ability to solve complex problems using critical thinking, systems thinking, design thinking, and statistical data analytic skills. Ability to lead project teams of various sizes and see them through to completion. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing hard deadlines. Demonstrated ability to navigate professional ambiguity, showcasing adaptability and effectiveness in environments where clear parameters may be lacking.

Essential Functions and Responsibilities: Applies data-driven improvement systems such as Define–Measure–Analyze–Improve-Control (DMAIC), Define–Measure–Analyze–Design-Validate (DMADV), and other process improvement tools and methodologies to address identified opportunities. Monitors project outcomes post-implementation to sustain gains, developing control plans and periodic audits. Collects, analyzes, and interprets confidential data to identify improvement opportunities in clinical systems and presents findings to appropriate audiences. Leverages clinical insights to identify inefficiencies, improve patient safety, and streamline care delivery. Develops clear and concise problem statements with the aim of providing comprehensive guidance for process improvement initiatives. Quantifies impact of projects on financials, productivity, customer experience, quality, risk, and compliance. Tracks key performance indicators to measure project impact and sustainability. Establishes and effectively maintains communications with all stakeholders regarding all relevant components such as resource allocation, risk, schedules, expectations, and ongoing updates to maintain project alignment. Designs and supports implementation of infrastructure and systems to enable care providers to operate with maximum efficiency, effectiveness, and patient-centricity. Collaborates with cross-functional teams, analyzes data, and implements evidence-based practices to achieve measurable improvements. Provides coaching, education, and mentoring on performance improvement methods, data collection and analysis methods, project management and change management techniques to leaders, clinicians, front-line staff, and other stakeholders, with the purpose of enabling teams to take ownership in their own process improvement efforts.

Decision Making : The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from a supervisor.

Working Relationships: Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions : Off-campus health system support duties may occasionally require use of a private vehicle. A valid driver's license, Motor Vehicle Report, and proof of vehicle liability insurance will be required.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job.This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Continuous Process Improvement - Yale Campus

Location:
Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability