Continuous Improvement Project Coordinator (KPO)

Hayward Holdings, Inc.; Mocksville (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Hayward Holdings Inc. seeks an ERP-focused professional to support distribution operations and ERP systems across multiple facilities. You will maintain data integrity, coordinate cross‑functional updates, and drive continuous improvement initiatives to optimize inventory and process flow.

The role requires hands‑on experience with WMS/ERP tools (MS D365, Manhattan, Oracle), strong analytical abilities, and the ability to lead small teams. Office‑based with occasional off‑shift support expected.

Qualifications

• Bachelor’s degree in a four‑year college or university and 3–5 years related experience.
• Experience with ERP systems in a distribution/warehouse setting preferred.
• Strong data analysis and problem‑solving skills.
• Experience leading small teams (5–15) in a distribution environment preferred.
• Familiar with MS Office suite and BI tools.
• Experience with WMS/ERP implementations (MS D365, Manhattan, Oracle).

Responsibilities

• Act as primary contact for distribution staff on ERP questions; deliver training and maintain system documentation.
• Diagnose and resolve ERP/system issues; escalate to IT when needed.
• Coordinate system updates and cross‑functional communications across departments and locations.
• Maintain ERP data accuracy and generate management reports.
• Identify process gaps and translate requirements for technical teams.
• Validate system functionality meets business needs and recommend improvements.
• Lead continuous improvement projects to optimize processes and efficiency.
• Support daily ERP operations ensuring system stability and data integrity.
• Monitor operations with data‑driven tools to identify inefficiencies and optimization opportunities.
• Define standard work, instructions, and performance metrics for inventory accuracy and material flow.
• Support and administer company policies within distribution operations.
• Be available for off‑shifts to support system changes.

Skills

Detail oriented

Relationship building

Self‑driven

Analytical problem solving

Cross-department collaboration

Education

Bachelor’s degree

Tools

MS D365

Manhatten

Oracle

MS Office

Outlook

Power BI

Job description

Hayward Holdings Inc. (NYSE “HAYW”) is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

Responsibilities:

• • Act as the primary contact for distribution staff on ERP-related questions and issues; deliver and reinforce user training; and create, update, and maintain complete system documentation.

• Diagnose and resolve system and process issues, escalating and partnering with IT for complex technical problems.

• Coordinate system updates and cross-functional communications across departments and locations to support smooth integration and consistent workflows.

• Maintain ERP data accuracy (e.g., inventory levels, order status) and produce reports that support management analysis and decision‑making.

• Identify process and system gaps and translate requirements into clear, actionable work plans for technical teams.

• Validate that system functionality meets business needs and recommend process and/or system improvements as required.

• Lead continuous improvement projects that optimize process execution, system alignment, and operational efficiency.

• Support daily ERP operations in the distribution environment, ensuring ongoing system stability, reliability, and data integrity.

• Use data‑driven tools and analysis to monitor operations, identify inefficiencies, and develop optimization strategies.

• Define and maintain standard work, instructions, and performance metrics to improve inventory accuracy, streamline handling, maximize productivity, and promote efficient material flow and utilization.

• Support and administer company policies and procedures within the distribution operation.

• Be available to work off‑shifts as needed to support system integration and major changes.
  Qualifications:

• Detail oriented and ability to build positive relationships with internal and external customers.

• Self‑driven, results oriented and motivated to work effectively without direct supervision.

• Continuous improvement experience, specifically with or around Business Process Kaizen, Six Sigma, A3 and/or 8D process improvement steps, etc.

• Experience leading/supervising small teams (5 -15) in a distribution/warehouse environment – 3+ years preferred.

• WMS/ERP implementation and proficiency (e.g., MS D365, Manhatten, Oracle)

• Demonstrated organization skills, good time management skills, strong analytical and data driven problem solving skills.

• Experience in collaborating across multiple departments.

• Familiar with and proficient with MS Office, Outlook, Power Bi

• Education, Experience, Licenses/Certificate / and skills to perform the job:

• Bachelor’s degree (B.S.) from four‑year college or university and three to five years related experience; or equivalent combination of education and experience preferred. Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is frequently required to sit/stand/walk. The employee must occasionally lift and/or move up to 50 pounds. Work Environment: While performing the duties of this job, the employee is generally in an office setting #LI- LS1