Continuous Improvement Assistant Intern

Wgeld; Westfield (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Westfield Gas and Electric (WG+E)/Whip City Fiber (WCF) seeks a Continuous Improvement Assistant Intern to explore CI principles and translate them into practical employee guidance. You will develop educational materials, monthly campaigns, and handouts that make CI relevant for staff at all levels.

The ideal candidate is curious, creative, and able to turn technical concepts into clear, actionable messages that influence workplace culture.

Qualifications

• Studying Business, Marketing, Human Resources, Communications, or related field.
• Strong written and verbal communication skills.
• Ability to translate technical concepts into clear messages.
• Excellent research and information-gathering abilities.
• Ability to learn quickly and apply concepts to the workplace.
• Proficiency with Microsoft Office or similar tools.

Responsibilities

• Research CI principles, tools, and best practices.
• Develop educational materials and monthly campaigns.
• Create handouts and communications for employees.
• Translate complex concepts into clear, actionable information.
• Collaborate with departments to support improvement efforts.

Skills

Strong communication

Verbal communication

Education

Pursuing degree in Business/Marketing/HR/Communications

Tools

Microsoft Office

PowerPoint

Word

Excel

Job description

Westfield Gas and Electric (WG+E)/Whip City Fiber (WCF) is seeking a Continuous Improvement Assistant Intern. ($23.00)

Westfield Gas and Electric is seeking a college intern to support and advance Continuous Improvement (CI) efforts across the company. The intern will research CI principles, tools, and best practices, then help translate those concepts into practical, engaging, and easy-to-understand information for employees.

The intern will develop educational materials, monthly campaigns, employee handouts, and other communications designed to make Continuous Improvement relevant and actionable for employees at all levels. The role may also include working directly with employees or departments to support individual improvement efforts and communicating technical or process-related information in clear, accessible ways.

This position will allow the intern to learn how organizations identify opportunities for improvement and build a culture where employees are encouraged to look for better ways of doing things. The ideal candidate is curious, creative, comfortable learning technical concepts, and able to turn complex information into clear messages and practical actions that can engage and influence workplace culture.

About Us

At Westfield Gas + Electric (WG+E), we're a utility company in Westfield, MA, dedicated to delivering safe, reliable, and innovative natural gas, electricity, and telecommunications services to our communities. We also operate Whip City Fiber, providing high-speed internet and fiber optic services.

Requirements

• Studying Business, Marketing, Human Resources, Communications, or related field
• Interest in Continuous Improvement, organizational culture, employee engagement, business operations, or process improvement
• Strong written and verbal communication skills
• Ability to translate complex or technical concepts into clear, understandable, and actionable information
• Strong research and information-gathering skills
• Ability to independently learn new concepts and apply them to a workplace setting
• Creative thinking and an interest in developing engaging ways to communicate information
• Ability to create clear and professional educational materials, handouts, presentations, and other communications
• Strong attention to detail and ability to organize information effectively
• Ability to work independently while also collaborating with employees across different departments
• Strong interpersonal skills and comfort communicating with people at different levels of an organization
• Proficiency with Microsoft Office or similar productivity and presentation tools
• 15-20 hours/week, in-person. Office is open from 7:30 a.m. - 3:30 p.m., Monday-Friday. Individual work hours will be arranged with supervisor(s) to accommodate class scheduling.

Friday, November 13th, 2026