Continuing Education Information & Advising Specialist

Houston City College; Houston (TX); On-site; USD 20,664 - 30,307; Part time

Job summary

Houston Community College is seeking an Information Specialist for Continuing Education (Part-time). The role supports recruitment, advising, and customer relationship management for CE courses system-wide.

You will provide CE information to students via phone, in person, mailings, email, and maintain the customer database, advising on course requirements, career paths, and class logistics. You will process admissions, enrollments, and CE registrations in PeopleSoft, maintain waiting lists, and

Qualifications

• High School Diploma or equivalent required.
• Three years of direct continuing education operations experience.
• Three years experience in providing customer service, advising, and recruitment.
• Proficiency in Word and Excel; IC3 certification preferred.

Responsibilities

• Provide professional and high quality customer service by answering phones and responding to continuing education information requests for class and/or program information.
• Provide student advisement information regarding continuing education offerings including requirements, career paths, dates, admission process, locations, and orientation dates.
• Process admission, enrollment, and CE student registrations using PeopleSoft.
• Maintain current knowledge regarding all continuing education courses and/or program recruitment and advising information.
• Capture all information requests on CE customer service database; collect inquiry marketing data daily.

Skills

Customer Service

Advising

Recruitment

PeopleSoft

Microsoft Office

Bilingual Spanish

Communication

Organization

Education

High School Diploma

Associate Degree Preferred

Tools

Word

Excel

IC3 Certification

Job description

Houston Community College is seeking an Information Specialist for Continuing Education (Part-time). The role supports recruitment, advising, and customer relationship management for CE courses system-wide.

You will provide CE information to students via phone, in person, mailings, email, and maintain the customer database, advising on course requirements, career paths, and class logistics. You will process admissions, enrollments, and CE registrations in PeopleSoft, maintain waiting lists, and