Continuing Care Representative

West Coast Dental Services; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage + incentives

Paid training and career development

Health, dental, and vision insurance (

Supportive team environment with room…

Job summary

West Coast Dental Services in Artesia, CA is seeking an Inbound/Outbound Call Center Representative to be the first point of contact for patients, handling appointment inquiries, insurance questions, and general information with warmth and professionalism.

You will schedule and manage appointments using our PMS, maintain accurate records, and collaborate with the dental team while upholding HIPAA and delivering exceptional service.

Qualifications

• Call center or customer service experience required.
• Excellent verbal communication and active listening skills.
• Bilingual abilities (Spanish) are highly desirable.
• Proficiency with scheduling and PMS software.

Responsibilities

• Answer incoming calls from patients regarding appointments, services, billing, and general inquiries.
• Schedule, confirm, and reschedule dental appointments using practice management software.
• Provide accurate information about dental procedures, insurance coverage, and office policies.
• Handle patient concerns with empathy and elevate complex issues to appropriate departments.
• Maintain detailed and accurate records of all interactions in the PMS system.
• Collaborate with dental office staff to ensure smooth patient flow and communication.
• Uphold HIPAA compliance and protect patient confidentiality at all times.

Skills

Verbal communication

Active listening

Call center experience

Multitasking

Bilingual Spanish

Education

High school diploma or equivalent

Associate degree (nice to have)

Tools

Scheduling software

PMS software

Job description

Inbound/Outbound Call Center Representative

Location: Artesia, CA

Job Type: Full-Time

Department: Patient Services

Reports To: Call Center Supervisor

About Us

We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call.

About The Role

We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported.

Key Responsibilities

• Answer incoming calls from patients regarding appointments, services, billing, and general inquiries.
• Schedule, confirm, and reschedule dental appointments using practice management software.
• Provide accurate information about dental procedures, insurance coverage, and office policies.
• Handle patient concerns with empathy and elevate complex issues to appropriate departments.
• Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system.
• Collaborate with dental office staff to ensure smooth patient flow and communication.
• Uphold HIPAA compliance and protect patient confidentiality at all times.

Qualifications

• High school diploma or equivalent; associate degree is a plus.
• Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred.
• Excellent verbal communication and active listening skills.
• Proficient in using scheduling and PMS software.
• Ability to multitask and remain calm under pressure.
• Bilingual (especially Spanish) is highly desirable.

What We Offer

• Competitive hourly wage + performance incentives
• Paid training and career development opportunities
• Health, dental, and vision insurance (for eligible employees)
• Supportive team environment with room for growth
• Employee discounts on dental service