Customer Service Rep

JobDiva, Inc.; Hometown (IL); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Weekly pay

Job summary

JobDiva, Inc. is seeking a Customer Care Advocate for Dental Insurance. This remote role requires residing in California.

You will handle inbound inquiries by phone or email and resolve issues with empathy while delivering exceptional service to members with dental coverage, claims, and benefits. The position supports a global customer solutions team, with schedule Monday–Friday between 5:00 AM–8:00 PM PST, and a 3-month contract with potential extension.

Qualifications

• Reside in California for the role.
• High school diploma or GED required.
• Reliable high-speed Ethernet (100 Mbps/20 Mbps).
• At least 1 year in remote Call Center CS.
• Ability to use Salesforce, Word, Excel and Outlook while talking.

Responsibilities

• Handle inbound customer inquiries via phone or email.
• Resolve problems with a customer-centric approach.
• Research product details, policy provisions, and claim status.
• Process transactions and route requests to correct areas.
• Maintain professional empathy and high-quality service.
• Navigate multiple systems to respond to inquiries.

Skills

Call center experience

Customer service

Salesforce

Excel

Outlook

Word

Education

High School Diploma or GED

Tools

Salesforce

Word

Excel

Outlook

Job description

Customer Care Advocate – Dental Insurance

Location: Remote - Must Reside in California

Pay Rate: $24.00/hour W2

Schedule: Monday-Friday | Availability between 5:00 AM-8:00 PM PST

Contract Length: 3 months (Extension possible based on performance, attendance, and business needs)

Start Date: 11/16/2026

Benefits: Paid weekly, health, dental + vision insurance available!

Position Overview

As a leader in insurance, Client never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental Global Customer Solutions (GCS) team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. A successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer's experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

You’ll assist members with inquiries related to dental coverage, claims, and benefits, while maintaining professionalism and empathy. Flexibility to work later shifts may be required to meet business needs, with support to help you maintain a healthy work-life balance.

Key Responsibilities

• Virtual roles work from a home office
• Respond to dental customer requests via telephone or email, providing excellent service to Client's customers who have insurance products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and Client using effective communication skills, keen listening skills and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Essential Business Experience and Technical Skills Required:

• New hires must reside in the state of California
• High School Diploma or GED equivalent.
• Reliable High speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload) Wifi Not compatible.
• 1 year of experience in a remote Call Center Customer Service role.
• Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.

Preferred:

• 2 + years Call Center or Customer Service Representative experience is preferred.
• Strong computer/keyboard skills (ability to type efficiently).
• Experience in handling dental or other types of insurance products.
• Prior experience in a dental office.
• Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client.
• Previous experience with Salesforce is a plus.