Contingent Workforce Staffing Consultant

00001 Kelly Services, Inc; United States; On-site; USD 65,000 - 100,000; Full time

Job summary

Kelly Services, Inc. is seeking a Contingent Workforce Staffing Consultant to advise on contingent labor programs. You will partner with hiring managers, suppliers, HR, and Finance to manage lifecycle—from planning to onboarding, invoicing and offboarding—while maintaining SLAs in a fast-paced environment.

You will lead workforce planning, market analysis, and provider performance reviews, driving proactive issue resolution and ensuring compliant processes across teams.

Qualifications

• Experience supporting contingent labor programs and workforce planning.
• Strong collaboration with hiring managers, suppliers, HR, and finance.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary liaison for hiring managers on contingent staffing needs.
• Coordinate job postings, onboarding, extensions, and assignment ends.
• Monitor workforce data, SLAs, and market trends to advise on strategy.
• Collaborate with suppliers to ensure timely onboarding and performance.
• Provide regular status updates and mitigate delivery risks.

Skills

Customer-facing skills

Workforce management

Multi-priority management

Communication skills

Attention to detail

Proactive problem-solving

Tools

Fieldglass

ServiceNow

Helix

Google Workspace

Reporting tools

Job description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

The Contingent Workforce Staffing Consultant serves as a strategic workforce advisor supporting contingent labor programs. This role partners closely with hiring managers, suppliers, recruiting teams, HR, Finance, Security, and other stakeholders to manage the full lifecycle of contingent workers from workforce planning and requisition creation through onboarding, assignment management, reporting, invoicing, and offboarding. This position requires strong customer-facing skills, operational ownership, workforce management expertise, and the ability to independently manage multiple competing priorities in a fast-paced environment. Success in this role requires excellent judgment, attention to detail, process discipline, strong communication skills, and a proactive approach to issue resolution.

Responsibilities

Workforce Planning & Operational Support

• Conduct intake meetings with hiring managers to assess workforce needs and determine the most effective sourcing strategy.
• Partner with hiring managers to define job requirements, interview processes, onboarding expectations, and hiring timelines.
• Create and manage job postings, work orders, onboarding activities, extensions, conversions, and assignment ends.
• Coordinate orientations, start dates, interviews, badges, system access requests, and worker onboarding activities.
• Maintain workforce tracking documents, hiring plans, headcount reports, ramp projections, and scheduled start reports.
• Monitor requisitions, candidate pipelines, and work orders daily to ensure SLA compliance and timely fulfillment.
• Review resumes and shortlist qualified candidates based on business requirements and market conditions.
• Conduct market rate analysis and provide consultative guidance regarding labor market trends, candidate availability, and compensation competitiveness.
• Support contingent worker payroll activities, timesheet corrections, expense processing, invoice research, TSR processing, and billing issue resolution.

Customer & Stakeholder Management

• Serve as the primary point of contact for hiring managers and provide consultative workforce guidance.
• Build strong relationships with suppliers, recruiting teams, site leadership, HR, Procurement, Finance, Security, and operational stakeholders.
• Lead customer conversations related to workforce planning, hiring strategies, onboarding, workforce trends, and service delivery.
• Facilitate hiring manager, supplier, and operational meetings to address hiring needs and workforce challenges.
• Provide proactive communication regarding hiring progress, candidate status, onboarding activities, workforce changes, and operational risks.
• Respond to stakeholder inquiries with urgency while maintaining accuracy and attention to detail.

Supplier & Service Delivery Management

• Partner with suppliers to drive candidate quality, onboarding timeliness, attendance management, and assignment success.
• Monitor supplier performance and elevate issues when service levels are not being met.
• Resolve supplier escalations, onboarding challenges, attendance issues, interview scheduling conflicts, and work order discrepancies.
• Participate in supplier reviews, scorecards, business reviews, and continuous improvement initiatives.
• Ensure hiring managers receive timely feedback and updates regarding candidate pipelines and hiring activities.

Compliance, Risk & Workforce Management

• Ensure all workforce management activities comply with client requirements, contingent labor policies, onboarding requirements, and workforce governance standards.
• Maintain accurate worker data, work orders, labor classifications, job posting information, and workforce records within approved systems.
• Understand and apply co-employment mitigation practices when communicating with suppliers, workers, and hiring managers.
• Support onboarding, access management, worker extensions, tenure reviews, conversions, and worker offboarding activities.
• Conduct daily and weekly operational audits to ensure workforce data accuracy and identify potential service delivery risks.

Technology & Reporting

• Develop advanced proficiency in Fieldglass, ServiceNow, Helix, Google Workspace, reporting tools, and workforce management systems.
• Maintain workforce reports, onboarding trackers, hiring plans, and operational dashboards.
• Analyze workforce data to identi