Contingent Workforce Program Lead

Socotra, Inc.; Nashville (TN); Hybrid; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Mental health benefits

Family building benefits

Child care

401(k) plan

Paid time off

Parental leave

Commuter benefits

Lyft credits

Lyft Pink

Job summary

Lyft in Nashville is seeking a Program Lead to partner with Legal, IT, Procurement and hiring managers to grow the Global Contingent Workforce program, balancing strategic priorities with day-to-day administration.

You’ll help manage the MSP and VMS teams, drive process improvements, mitigate risk, and translate business needs into scalable strategies while building strong relationships with suppliers and internal stakeholders.

Qualifications

• 3+ years of project management experience in complex, business-critical projects
• Comprehensive understanding of contingent workforce guidelines, risk and compliance strategies
• Experience documenting processes and creating SOPs that translate workflows into clear steps
• Experience working in any Vendor Management System (VMS)
• Self-directed, detail-oriented problem solver with process improvement background
• Strong communication and interpersonal skills
• Bonus: 2+ years in MSP operations, data analysis, automation tools like Claude

Responsibilities

• Work cross-functionally to support day-to-day operations of the contingent workforce program
• Help manage the MSP and VMS teams including process, supplier management and automation
• Identify areas of risk and partner with cross-functional teams to drive mitigations
• Identify operational opportunities and help improve existing or develop new processes
• Consult with business leaders to understand workforce needs and advise on strategy
• Establish and develop relationships with stakeholders to drive global operational needs
• Ensure compliance among contingent workforce and suppliers

Skills

Project management

VMS

Process documentation

Stakeholder communication

Risk and compliance

Cross-functional collaboration

Tools

VMS

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is looking for a strategic partner to the business to support our Global Contingent Workforce Program. The Program Lead will balance strategic priorities while helping to manage day-to-day administrative tasks, working cross functionally with teams like Legal, IT, Procurement and our hiring managers. You’ll report to the contingent workforce program manager and help the team prepare to grow their global footprint while automating and creating education around the CW programs ability to support.

Responsibilities:

• Work cross-functionally to support day-to-day operations of the contingent workforce program
• Help manage the MSP and VMS teams including process, supplier management and automation
• Identify areas of risk proactively and partner with cross-functional teams to drive solutions to mitigate such risks
• Identify operational opportunities and help improve existing or develop new processes
• Consult with business leaders to better understand their workforce needs and advise on the appropriate strategy
• Establish and develop relationships with all key stakeholders: suppliers, internal customers, internal People team, Procurement, Legal, IT, and other business stakeholders to drive and understand global operational needs
• Ensure compliance among contingent workforce and suppliers

Experience:

• 3+ years work experience in project management, managing complex and business critical projects
• Comprehensive understanding of contingent workforce guidelines and best practices, as well as contingent workforce risk and compliance strategies
• Experience documenting processes and creating step‑by‑step guides or SOPs, with the ability to translate complex workflows into clear, repeatable documentation
• Experience working in any Vendor Management System (VMS)
• Self‑directed, detailed oriented problem solver with demonstrated experience in developing and improving processes
• Strong communication and interpersonal skills
• Bonus points:
• 2+ years of experience in workforce management and Managed Service Provider (MSP) operations
• Experience in data analysis, with the ability to review complex datasets and extract key insights to inform strategic decision‑making
• Experience with automation tools such as Claude

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in‑office to foster a collaborative work environment and company culture. This role will be in‑office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $72,160 - $90,200, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.