Contingent Workforce Operations Coordinator

Doist; San Francisco (CA); Hybrid; USD 55,000 - 83,000; Part time

Job summary

Doist is seeking a sharp, detail-oriented coordinator to own the day-to-day operational layer of the Contingent Workforce (CW) Program. You will process worker lifecycle events in VNDLY, coordinate onboarding and offboarding logistics, and maintain data integrity across systems.

You will collaborate with the CW Program Manager, People Services, IT, and staffing vendors. This is a one-year contract with 25% in-office work and potential to convert to a direct hire.

Responsibilities

• Process contingent worker lifecycle events in VNDLY including worker record creation, work orders, onboarding and offboarding tasks, extensions, assignment updates, and profile changes.
• Own VMS record administration end to end, including new vendor setup and records currently processed by People Services.
• Coordinate day-one readiness for new contractors: system access requests, equipment, badge logistics, and manager communications; run offboarding checklists and confirm access termination on final days.
• Support the contractor onboarding experience, including the new-hire onboarding (NHO) track for contingent workers: session logistics, materials distribution, and coordination with People Services and the onboarding team.
• Own front-line triage across the program's intake surfaces: the CW inbox, the Jira ticket queue, and Slack requests. Answer routine questions from the CW Toolkit, resolve or route tickets with context, and keep response times inside SLA
• Support finance and billing operations: chase and correct timesheets, run first-touch traces on payment and billing questions (timesheet to approval to invoice to PO), flag invoice discrepancies and coding issues in Zip, and partner with Finance and vendors through to resolution
• Keep rosters reconciled across VNDLY, Workday, and vendor systems; pull data for monthly program reporting
• Program Administration: Own knowledge and content hygiene: Google Drive folder organization, internal knowledge base updates, and keeping intake forms and templates current
• Administer program communications: the contingent worker inbox and Google Group, distribution lists, recap posts, announcement cross-posting, and Slack channel upkeep
• Support vendor management admin: collect monthly vendor metrics into the program scorecard, schedule QBRs, and track vendor action items through to the next agenda

Job description

Doist is seeking a sharp, detail-oriented coordinator to own the day-to-day operational layer of the Contingent Workforce (CW) Program. You will process worker lifecycle events in VNDLY, coordinate onboarding and offboarding logistics, and maintain data integrity across systems.

You will collaborate with the CW Program Manager, People Services, IT, and staffing vendors. This is a one-year contract with 25% in-office work and potential to convert to a direct hire.