Contents Restoration Ops Leader

FRSTeam by Brown's Cleaners; Portage (MI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Paid time off

Vision insurance

Work Location: In person

Compensation: $35.00 - $45.00 per hour

Job summary

FRSTeam by Brown's Cleaners seeks an experienced Contents Operations Manager to oversee household contents restoration projects from start to finish. You will coordinate restoration technicians, manage schedules, ensure quality, and deliver an exceptional customer experience throughout the process.

The ideal candidate has restoration industry experience, excellent leadership and communication, strong organizational abilities, and knowledge of residential contents, electronics, textiles,

Qualifications

• 3–5 years of restoration industry experience preferred.
• Strong knowledge of residential contents restoration processes.
• Experience handling electronics, textiles, furniture, artwork, appliances, and specialty contents preferred.
• Familiarity with insurance restoration and property claims processes.
• Proficiency with restoration software such as DASH, Encircle, Gratiis, Xactimate, or similar platforms is preferred.

Responsibilities

• Manage restoration projects from initial assignment through completion.
• Lead, coach, and develop restoration technicians while promoting teamwork, accountability, and continuous improvement.
• Coordinate daily work schedules, staffing, equipment, and project priorities.
• Conduct project inspections to ensure quality standards and customer satisfaction.
• Maintain clear communication with homeowners, insurance adjusters, contractors, and project stakeholders.
• Review project documentation for completeness and accuracy, including inventories, work orders, photographs, and project reports.
• Ensure projects are completed on schedule and within budget.
• Coordinate pack-outs, cleaning, deodorization, storage, contents manipulation, and pack-back activities.
• Oversee the installation and reconnection of household appliances and electronics when applicable.
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
• Participate in estimating, project planning, and change management as needed.
• Assist in recruiting, onboarding, training, and mentoring new team members.
• Promote continuous improvement in operational efficiency, quality, and customer satisfaction.
• Ensure compliance with company policies, IICRC standards, and OSHA safety requirements.

Skills

Leadership

Customer service

Communication

Organization

Problem-solving

Driver's license

Tools

DASH software

Encircle

Xactimate

Gratiis

Job description

FRSTeam by Brown's Cleaners seeks an experienced Contents Operations Manager to oversee household contents restoration projects from start to finish. You will coordinate restoration technicians, manage schedules, ensure quality, and deliver an exceptional customer experience throughout the process.

The ideal candidate has restoration industry experience, excellent leadership and communication, strong organizational abilities, and knowledge of residential contents, electronics, textiles,