Contents Operations Manager

FRSTeam of Michigan

Portage (MI)

On-site

USD 48,000 - 62,000

Full time

13 days ago

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Benefits offered by this job

Starting pay: $35–$45/hour

Performance incentives

Paid vacation and company holidays

Comprehensive benefits: health, dental

401(k) retirement with up to 4% match

Ongoing training and development

Opportunities for advancement

Job summary

FRSTeam of Michigan is seeking an experienced Contents Operations Manager to oversee household contents restoration projects from start to finish. This leadership role coordinates restoration technicians, manages schedules, and ensures safety, quality, and an exceptional customer experience in Portage, MI.

The ideal candidate has 3–5 years in restoration, strong leadership and communication skills, and hands-on knowledge of electronics, textiles, furniture, and appliances.

Qualifications

3–5 years of restoration industry experience preferred.
Previous leadership or supervisory experience required.
Strong knowledge of residential contents restoration processes.
Experience handling electronics, textiles, furniture, artwork, appliances, and specialty contents preferred.
Familiarity with insurance restoration and property claims processes.
Working knowledge of appliance installation and household systems.
Proficiency with restoration software such as DASH, Encircle, Gratiis, Xactimate, or similar platforms is preferred.
Excellent organizational, communication, and customer service skills.
Ability to prioritize multiple projects while maintaining attention to detail in a fast-paced environment.
Strong problem-solving, decision-making, and leadership abilities.
Valid driver's license with an acceptable driving record.
Ability to lift up to 50 pounds and occasionally work in residential restoration environments.

Responsibilities

Manage restoration projects from initial assignment through completion.
Lead, coach, and develop restoration technicians while promoting teamwork, accountability, and continuous improvement.
Coordinate daily work schedules, staffing, equipment, and project priorities.
Conduct project inspections to ensure quality standards and customer satisfaction.
Maintain clear communication with homeowners, insurance adjusters, contractors, and project stakeholders.
Review project documentation for completeness and accuracy, including inventories, work orders, photographs, and project reports.
Ensure projects are completed on schedule and within budget.
Coordinate pack-outs, cleaning, deodorization, storage, contents manipulation, and pack-back activities.
Oversee the installation and reconnection of household appliances and electronics when applicable.
Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
Participate in estimating, project planning, and change management as needed.
Assist in recruiting, onboarding, training, and mentoring new team members.
Promote continuous improvement in operational efficiency, quality, and customer satisfaction.
Ensure compliance with company policies, IICRC standards, and OSHA safety requirements.

Skills

Leadership

Project management

Communication

Customer service

Organization

Problem solving

Team coaching

Tools

DASH

Encircle

Gratiis

Xactimate

Job description

Benefits

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Paid time off

Are you a servant leader who enjoys developing people and creating efficient systems? Do you thrive in a fast-paced environment, take pride in delivering exceptional customer service, and understand that restoring a family's belongings is about more than cleaning items—it's about helping people recover after a disaster? If you lead with integrity, communicate clearly, solve problems proactively, and consistently hold yourself and your team to high standards, FRSTeam is looking for you! We are seeking an experienced, organized, and customer-focused Contents Operations Manager to oversee household contents restoration projects from start to finish. This leadership role is responsible for coordinating restoration technicians, managing project schedules, maintaining quality standards, and ensuring an exceptional customer experience throughout the restoration process. The ideal candidate has experience in the restoration industry, excellent leadership and communication skills, strong organizational abilities, and a working knowledge of residential household contents, electronics, textiles, furniture, and appliances. This individual will lead by example, build a high-performing team, and ensure compliance with company systems, safety standards, and restoration best practices.

Key Responsibilities

Manage restoration projects from initial assignment through completion.
Lead, coach, and develop restoration technicians while promoting teamwork, accountability, and continuous improvement.
Coordinate daily work schedules, staffing, equipment, and project priorities.
Conduct project inspections to ensure quality standards and customer satisfaction.
Maintain clear communication with homeowners, insurance adjusters, contractors, and project stakeholders.
Review project documentation for completeness and accuracy, including inventories, work orders, photographs, and project reports.
Ensure projects are completed on schedule and within budget.
Coordinate pack-outs, cleaning, deodorization, storage, contents manipulation, and pack-back activities.
Oversee the installation and reconnection of household appliances and electronics when applicable.
Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
Participate in estimating, project planning, and change management as needed.
Assist in recruiting, onboarding, training, and mentoring new team members.
Promote continuous improvement in operational efficiency, quality, and customer satisfaction.
Ensure compliance with company policies, IICRC standards, and OSHA safety requirements.

Qualifications

3–5 years of restoration industry experience preferred.
Previous leadership or supervisory experience required.
Strong knowledge of residential contents restoration processes.
Experience handling electronics, textiles, furniture, artwork, appliances, and specialty contents preferred.
Familiarity with insurance restoration and property claims processes.
Working knowledge of appliance installation and household systems.
Proficiency with restoration software such as DASH, Encircle, Gratiis, Xactimate, or similar platforms is preferred.
Excellent organizational, communication, and customer service skills.
Ability to prioritize multiple projects while maintaining attention to detail in a fast-paced environment.
Strong problem-solving, decision-making, and leadership abilities.
Valid driver's license with an acceptable driving record.
Ability to lift up to 50 pounds and occasionally work in residential restoration environments.

Preferred Qualifications

IICRC Certifications (FSRT, OCT, TCST, CDS, or related) - but not necessary.
Experience managing insurance restoration projects from loss through completion.
Forklift certification or the ability to become certified.

What We Offer

Starting Pay - $35–45/hour depending on experience, certifications, and leadership ability.
Performance Incentives.
Paid vacation and company holidays.
Comprehensive benefits package, including health, dental, vision, and life insurance.
401(k) retirement plan with up to 4% employer match.
Ongoing training and professional development.
Opportunities for advancement within a growing restoration company.

Why Join FRSTeam?

At FRSTeam, we understand that every project represents a family or business recovering from an unexpected loss. Our team is committed to delivering exceptional service, restoring more than belongings—we restore people’s lives. If you're passionate about leading people, serving customers, and making a meaningful difference every day, we'd love to meet you.

Benefits