Contents Restoration Manager | Fast-Paced Ops & Growth

SERVPRO of Vacaville / Dixon; Mishawaka (IN); Presencial; USD 58 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Resumo da oferta

SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is seeking a Contents Project Manager to lead the Contents Division, overseeing pack-outs, inventory, cleaning, storage and pack-backs while guiding a team, controlling costs, and delivering exceptional customer service.

This hands-on leadership role suits someone who thrives in fast-paced environments, holds teams accountable, and runs organized, profitable contents operations, with a focus on safety, efficiency, and client satisfaction.

Qualificações

• Valid driver’s license required.
• High school diploma or GED required.
• 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry.
• Ability to lift 50 lbs regularly (100 lbs with assistance).
• Ability to work in physical environments (attics, ladders, tight spaces).

Responsabilidades

• Oversee contents restoration services including pack-outs, pack-backs, cleaning, storage, and specialty handling.
• Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking.
• Manage project scope and estimates using SERVPRO systems and carrier guidelines.
• Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines.
• Lead, coach, and hold accountable contents technicians and crew chiefs.
• Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation.
• Conduct quality checks and audit inventory accuracy.
• Address performance issues with coaching, feedback, and corrective action.
• Participate in recruiting, hiring, onboarding, and development of contents team members.
• Serve as the primary point of contact for customers regarding contents services.
• Set clear expectations and provide professional, proactive, and compassionate communication.
• Ensure customers feel confident their belongings are protected, respected, and properly restored.
• Manage customer satisfaction and online review performance.
• Track contents job profitability
• Monitor pack-out to pack-back cycle time
• Maintain inventory accuracy rate
• Reduce damage/rework incidents
• Control production efficiency and labor cost
• Support customer satisfaction and service quality
• Manage contents equipment, vehicles, supplies, and warehouse organization.
• Ensure proper storage, labeling, and protection of customer property.
• Control production expenses and minimize loss or damage risks.
• Maintain clean, organized job sites and storage areas

Conhecimentos

Leadership

Team management

Logistics

Inventory control

Physical ability

Formação académica

High school diploma or GED

Descrição da oferta de emprego

SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is seeking a Contents Project Manager to lead the Contents Division, overseeing pack-outs, inventory, cleaning, storage and pack-backs while guiding a team, controlling costs, and delivering exceptional customer service.

This hands-on leadership role suits someone who thrives in fast-paced environments, holds teams accountable, and runs organized, profitable contents operations, with a focus on safety, efficiency, and client satisfaction.