Contents Project Manager - Restoration & Client Communications Lead

Servpro Industries, Inc.; Midlothian (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays

Earned Commissions

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Company car

Dental insurance

Job summary

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is seeking a Contents Project Manager in the Chesterfield area. You will plan and execute pack outs, moves, and cleaning projects for customers' belongings, delivering high-quality service and maintaining clear communications with customers and crews.

The role emphasizes handling multiple projects, educating customers about processes, and creating schedules and budgets.

Qualifications

• Superb customer service track record is required.
• Strong written and oral communication skills are expected.
• Experience in restoration and/or cleaning preferred.

Responsibilities

• Provide estimates and sell contents jobs
• Educate customers on the job process
• Maintain customer, client, subcontractor and crew communications
• Create project schedules and budgets
• Manage multiple jobs concurrently
• Negotiate terms and set expectations with customers.

Skills

Superb customer service

Effective communication

Restoration/cleaning experience

Education

High school diploma/GED

Job description

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is seeking a Contents Project Manager in the Chesterfield area. You will plan and execute pack outs, moves, and cleaning projects for customers' belongings, delivering high-quality service and maintaining clear communications with customers and crews.

The role emphasizes handling multiple projects, educating customers about processes, and creating schedules and budgets.