Contents Project Manager - Disaster Restoration

SP Global DRT; Murfreesboro (TN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement plan with company%20

Health, Dental, Vision insurance

Vacation

Job summary

SERVPRO - Team SPG is seeking a Contents Project Manager to oversee contents projects in the field and warehouse, directing crews and ensuring work meets SERVPRO quality standards.

The role emphasizes hands-on guidance, accurate documentation, and safe operations, with weekend/on-call rotation and local travel as needed.

Qualifications

• High school diploma or GED required.
• IICRC certification preferred.
• Prior contents/restoration experience and leading crews preferred.
• IICRC certifications and/or restoration experience preferred.
• Effective written and oral communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Ability to lead and direct crews on the job site and provide day-to-day feedback.
• Docusketch experience preferred.
• Valid driver’s license required.
• Travel locally or out of state when necessary.
• Authorized to work in the United States and able to pass background checks.

Responsibilities

• Oversee day-to-day execution of contents projects from pack-out through pack-back.
• Provide clear direction and real-time feedback to contents crews and technicians.
• Establish efficient job flow and coordinate staging areas and requirements for each job.
• Perform and oversee pack-out, inventory, cleaning, storage, and pack-back of customer belongings.
• Ensure accurate documentation, photography, labeling, and tracking of all contents.
• Ensure crews follow SERVPRO processes and complete all work per the work order and scope.
• Monitor progress against schedule and report status to supervisor.
• Identify safety hazards and enforce safety procedures on job sites and in the warehouse.
• Review complete job files and inventory documentation for accuracy.
• Communicate professionally with customers, adjusters, and stakeholders.

Skills

Contents handling

Crew leadership

Communication skills

Organizational skills

Problem-solving

Docusketch

Driver's license

Background check compliance

Education

High school diploma or GED

IICRC certification

Tools

Docusketch

Job description

About The Company

SERVPRO - Team SPG is a leader in remediation and restoration, providing best‑in‑class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

Job Description

The Contents Project Manager oversees the day‑to‑day execution of contents projects in the field and at the warehouse, including pack‑out, cleaning, inventory, storage, and pack‑back of customer belongings. Reporting to the Contents Operations/Production Manager, this is a lead role responsible for directing crews on assigned jobs, ensuring work is performed carefully, accurately, and to SERVPRO quality standards, and providing hands‑on guidance and feedback to technicians. This position provides day‑to‑day direction to crews on the job but does not carry formal personnel‑management responsibilities such as hiring, discipline, or performance reviews.

Primary Responsibilities

• Oversee the day‑to‑day execution of assigned contents projects from pack‑out through pack‑back.
• Provide clear direction, guidance, and real‑time feedback to contents crews and technicians.
• Establish efficient job flow, set up staging areas, and coordinate the requirements for each job.
• Perform and oversee pack‑out, inventory, cleaning, storage, and pack‑back of customer belongings.
• Ensure accurate documentation, photography, labeling, and tracking of all customer contents.
• Ensure crews follow SERVPRO processes and complete all work per the work order and scope.
• Monitor production progress against the schedule and communicate status to the Operations/Production Manager and Job File Coordinator.
• Identify safety hazards, communicate them, and enforce all safety procedures on the job site and in the warehouse.
• Review and ensure complete, accurate job file and inventory documentation.
• Communicate professionally with customers, adjusters, and other stakeholders regarding their belongings.
• Monitor and control job costs, labor time, and material usage on assigned projects.
• Ensure proper care, protection, and maintenance of equipment, tools, vehicles, and storage areas.
• Resolve day‑to‑day production issues quickly and elevate concerns to the Operations/Production Manager as needed.
• Ensure job sites and storage areas are left clean, secure, and orderly.
• Support the training and development of technicians by demonstrating best practices and sharing knowledge.

Position Requirements

• Prior contents/restoration experience, including experience leading or directing a crew, preferred.
• Strong attention to detail and knowledge of contents handling, inventory, and cleaning processes.
• High school diploma/GED required.
• IICRC certifications and/or previous fire/water/mold property restoration experience preferred.
• Effective written and oral communication skills.
• Strong organizational, time‑management, and problem‑solving skills.
• Ability to lead and direct crews on the job site and provide constructive day‑to‑day feedback.
• Docusketch experience preferred.
• Valid driver’s license, approved by our insurance company, required.
• Ability to travel locally or out of state when necessary.
• Must be able to work in person and travel to job sites as needed. Available for weekend and after‑hours on‑call rotation.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
• Walking and standing for long periods, as well as driving, sitting, and climbing.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
• Exposure to chemicals, fumes, airborne particles, and loud noise.
• Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
• Required to occasionally wear a respirator and other personal protective equipment (PPE).
• Physical stamina and manual dexterity to perform demanding tasks throughout the day.

Job Type

• Full- Time

Salary

$60K - $70K, pending experience.

Benefits

• 401(k) retirement plan with company match
• Health, Dental, Vision insurance
• Vacation

Each SERVPRO franchise is independently owned and operated