Contents Crew Chief - Disaster Restoration

SP Global DRT; Cumming (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) retirement plan with company +

Health, Dental, Vision insurance

Vacation

Job summary

SERVPRO - Team SPG in Cumming, GA is seeking an Assistant Project Manager/Crew Chief to lead the contents crew through pack-out, cleaning, inventory, storage, and pack-back while ensuring quality work and accurate documentation. You will manage job flow, supervise production technicians, communicate with customers, maintain inventory photos and readings, and help control costs and safety on site.

Requires high school diploma and 1–3 years in contents/restoration; IICRC is a plus; valid driver's

Qualifications

• High school diploma or GED required.
• 1–3 years of contents or restoration experience.
• IICRC certifications a plus.
• Must be able to work in person and travel to job sites.
• Weekend and after-hours on-call rotation.

Responsibilities

• Lead and direct the contents crew on pack-out, cleaning, inventory, storage, and pack-back projects.
• Perform and supervise the careful handling, labeling, cleaning, and restoration of customer belongings.
• Accurately document and photograph customer belongings and maintain detailed inventory records.
• Manage and complete jobs according to SERVPRO processes per work order, monitoring assigned jobs from start to finish.
• Respond to service calls, set up and establish efficient job flow, and coordinate the requirements for each job.
• Communicate clear expectations to production technicians and supervise their activities and quality of work.
• Explain processes and answer customer questions, establishing relationships with commercial, insurance, and residential customers.
• Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction.
• Maintain continuous communication with internal parties, including the Job File Coordinator and management.
• Identify safety hazards, communicate them, and establish control measures to ensure the safety of occupants and workers.
• Follow and enforce all safety procedures on the job site.
• Resolve problems quickly as they arise.
• Manage job file documentation to ensure complete and accurate project details, including photos and required readings.
• Manage and control the costs of production projects.
• Manage assets by protecting and properly using equipment and materials.
• Clean and maintain vehicles, equipment, warehouse, and office areas.

Skills

Attention to detail

Customer service

Communication skills

Driver's license

Education

High school diploma/GED

IICRC certification

Job description

Assistant Project Manager/Crew Chief - Cumming, GA

About The Company

SERVPRO - Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

Assistant Project Manager/Crew Chief - Cumming, GA

About The Company

SERVPRO - Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

Job Description

The Contents Assistant Project Manager/Crew Chief assist the crew in the pack-out, cleaning, inventory, storage, and pack-back of customer belongings, ensuring quality work, accurate documentation, and excellent customer service.

Primary Responsibilities

• Lead and direct the contents crew on pack-out, cleaning, inventory, storage, and pack-back projects.
• Perform and supervise the careful handling, labeling, cleaning, and restoration of customer belongings.
• Accurately document and photograph customer belongings and maintain detailed inventory records.
• Manage and complete jobs according to SERVPRO processes per work order, monitoring assigned jobs from start to finish.
• Respond to service calls, set up and establish efficient job flow, and coordinate the requirements for each job.
• Communicate clear expectations to production technicians and supervise their activities and quality of work.
• Explain processes and answer customer questions, establishing relationships with commercial, insurance, and residential customers.
• Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction.
• Maintain continuous communication with internal parties, including the Job File Coordinator and management.
• Identify safety hazards, communicate them, and establish control measures to ensure the safety of occupants and workers.
• Follow and enforce all safety procedures on the job site.
• Resolve problems quickly as they arise.
• Manage job file documentation to ensure complete and accurate project details, including photos and required readings.
• Manage and control the costs of production projects.
• Manage assets by protecting and properly using equipment and materials.
• Clean and maintain vehicles, equipment, warehouse, and office areas.

Position Requirements

• High school diploma/GED required.
• 1-3 years of contents or restoration experience.
• IICRC certifications a plus.
• Strong attention to detail and organizational skills.
• Valid driver's license and excellent customer service skills required.
• Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
• Walking and standing for long periods, as well as driving, sitting, and climbing.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
• Exposure to chemicals, fumes, airborne particles, and loud noise.
• Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
• Required to occasionally wear a respirator and other personal protective equipment (PPE).
• Physical stamina and manual dexterity to perform demanding tasks throughout the day.

Job Type

• Full- Time, up to 40 hours per week.
• On- Call

Salary

: $20-$26 / hour, pending experience.

Benefits

• 401(k) retirement plan with company match
• Health, Dental, Vision insurance
• Vacation

Each SERVPRO franchise is independently owned and operated