Contents Production Manager

SERVPRO of Allentown; Allentown (Lehigh County); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in property damage restoration is seeking a Pack-Out Production Manager for its Contents Division. This role involves planning and oversight of projects, managing a team of Technicians, and ensuring quality control while handling customer belongings. Ideal candidates will have experience in cleaning and inventory management, as well as exceptional customer service skills.

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Signing bonus

Training & development

Vision insurance

Qualifications

• Experience managing junior employees.
• Experience in cleaning, moving, packing, and/or inventory management.
• Valid Driver’s License and ability to operate large vehicles.

Responsibilities

• Manage junior Technicians; supervise on-site activities.
• Maintain quality control standards; handle customer belongings carefully.
• Manage project resources and maintain a detailed inventory.

Skills

Customer service

Communication

Inventory management

Cleaning

Education

High School Diploma/GED

Tools

iCat

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Signing bonus

Training & development

Vision insurance

Servpro is an industry leader in property damage restoration with more than 2,200 locations nationwide. We specialize in fire, water, mold, and biohazard cleaning. Our local franchises serve Lehigh County and the surrounding areas.

Position Description: We are seeking a Pack-Out Production Manager to join our Contents Division. The Contents Division works inside damaged properties to recover and restore customer belongings. The Production Manager is responsible for planning and oversight of their assigned projects. This includes customer and adjuster communication, schedule planning, and allocation of project resources. They are also responsible for managing a team of Technicians.

Compensation: ● A base hourly rate of $23 - $25, based on experience ● Inclusion into the Contents Project Commission Program upon successful review after the (90) day probationary period.

Responsibilities: ● Manage junior Technicians; communicate clear expectations and supervise on-site activities ● Carefully handle customer belongings such as furniture, electronics, art, textiles, etc., and maintain quality control standards ● Maintain a detailed inventory; capture and upload photos for insurance documentation ● Neatly pack and unpack items according to company procedures ● Carry and organize furniture and boxes within our storage warehouse ● Follow safety instructions regarding the use of chemicals and supplies

Skills & Requirements: ● Experience in cleaning, moving, packing, and/or inventory management ● Experience managing junior employees ● Exceptional customer service skills ● High School Diploma/GED ● Valid Driver’s License and ability to safely operate large vehicles ● Previous experience with iCat or similar software is a plus!

Physical Demands: This is a labor-intensive role. Individuals must be able to perform extensive standing, walking, climbing, and lifting.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.