GIS Production and Support Manager

Harris Computer; Pennsylvania; Remote; USD 75,000 - 85,000; Full time

Job summary

Join a leading company as a GIS Production and Support Manager, where you will provide leadership to the GIS Production team and manage customer support. Your role will focus on achieving revenue targets while ensuring high customer satisfaction. A strong background in GIS and management is essential, as well as a passion for service delivery and team performance.

Qualifications

• Prior management experience in a services-based organization.
• Professional experience in GIS.
• Knowledge of cadastral and land records processes.

Responsibilities

• Provide team leadership and set measurable goals.
• Drive attainment of revenue targets by managing staff.
• Analyze production processes to develop improvements.

Skills

Leadership

Customer Service

Analytical Skills

Problem Solving

Communication

Team Collaboration

Job description

Join to apply for the GIS Production and Support Manager role at Harris Computer.

Sidwell is recruiting for a remote-based position of GIS Production and Support Manager. If you have a solid background in building and leading high-performing service delivery teams plus a passion for excellent customer service, let’s have a conversation. Please check out our website at www.sidwellco.com.

This critical position will provide leadership and assistance to our GIS Production team, ensure the timely and profitable completion of projects, and lead our customer support team. A successful candidate should be comfortable managing multiple teams while adhering to deadlines and monthly revenue targets.

This role will be customer-focused, results-driven, and capable of managing small teams to deliver services revenue. Sidwell is committed to providing our customers with the most encompassing GIS solutions and support in the industry.

A deep understanding of Esri technology, solutions, and concepts is required, along with an inquisitive and driven mindset to be the best.

Responsibilities

• Provide team leadership; set clear and measurable team goals and objectives; actively coach and mentor staff; hold staff accountable for meeting or exceeding goals and customer expectations.
• Drive attainment of professional service monthly/quarterly/annual revenue targets by coaching, developing, and managing PS staff.
• Drive attainment of customer support KPIs by coaching, developing, and managing support staff.
• Work closely with peers across the organization to stay current on Esri technology and trends.
• Resource scheduling to ensure project coverage.
• Meet monthly revenue goals and work with upper management on performance forecasts.
• Analyze current production and support processes and develop improved methodologies.
• Assist Sales with scoping, sizing, and estimating efforts for opportunities.
• Serve as a key point of escalation for customers to ensure concerns are dealt with promptly and effectively.
• Manage personnel issues, including hiring, performance evaluations, development plans, corrective actions, and growth plans.

Qualifications

• Prior management experience leading people in a services-based organization.
• Professional experience in GIS required.
• Knowledge of cadastral and land records processes.
• Knowledge of local government operations desired.
• Financial forecasting experience desired.
• Project Management experience desired.
• Successful track record of managing remote employees preferred.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Proven ability to manage multiple projects within challenging timelines.

Salary Expectation

• $75,000 - $85,000

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

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