Contents Manager: Lead Disaster Recovery Team

IICRC; Jacksonville (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Job summary

A restoration and reconstruction company is seeking a Contents Manager to lead a dedicated team in assisting clients after disasters. This role requires strong leadership and customer service skills, as well as the ability to manage complex projects and communicate effectively with diverse stakeholders. Candidates must possess a clean driver's license and a willingness to work flexible hours. Join us in making a positive impact in the community while fostering an environment of teamwork and collaboration.

Qualifications

• Desire to join a world-class team and contribute a positive attitude.
• Dedication to customer service.
• Ability to lead others from diverse backgrounds.
• Excellent written and verbal communication skills.
• Ability to adapt to change.
• Valid driver's license with a clean record.
• Willingness to work nights/weekends and overtime if needed.
• Desire to continually learn new things.

Responsibilities

• Foster an environment of collaboration and teamwork.
• Self-managing and time management skills.
• Write estimates per carrier guidelines for various operations.
• Manage job schedules and coordination.
• Focus on delivering excellent customer service.
• Assist team members and maintain positive interdepartmental relationships.
• Represent the brand effectively.
• Maintain thorough communication with all stakeholders.
• Meet clients and adjusters on-site for issue resolution.
• Re-inspect job sites for quality control.

Skills

Customer service

Communication skills

Team leadership

Adaptability

Time management

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance

What does a Contents Manager with Paul Davis do?

• Lead a team of hardworking individuals serving others within your community
• Make a difference for others that have had a disaster strike their property
• Take pride when your team completes projects on budget with an exceptional customer experience
• Be empathetic and show a sense of urgency while communicating through modern technology

Why Join the Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training, and giving Contents Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission, and Values to be more than just a service provider. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Why the Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail, and love to help people. It is challenging to make customers happy when faced with a traumatic event, but you will love being a Contents Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve the performance of your team!

Team Qualifications (Requirements):

• Desire to join a world-class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Excellent written and verbal communication skills
• Ability to adapt to change
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things

Role on the Team (Job Responsibilities):

• Foster an environment of collaboration and teamwork within the division and company
• Self-managing and time management skills
• Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
• Job schedule management and coordination
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
• Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
• Re-inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
• Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
• Manage projects and existing crews
• Supervise pack-outs and inventory/evaluation of items

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer