Contents Claims Coordinator

Solera Holdings, LLC.; Minnesota; On-site; USD 42,000 - 52,000; Full time

Job summary

Solera Holdings, LLC. is seeking a Contents Claims Coordinator – Virtual to triage, manage, and move complex claims from triage to valuation. The role emphasizes strong communication, multitasking, and customer service in a remote setting.

You will collaborate with valuation and inventory teams, respond to customers via Live Chat and Hotline, and adapt to varying shifts, with a focus on commercial claims and occasional personal lines. A degree is preferred or equivalent experience.

Qualifications

• Fast-paced, results-driven environment
• Strong multitasking and cross-team collaboration
• Remote-friendly with high productivity
• 1-3 years of customer service experience
• Property and casualty claims knowledge preferred but not required
• Flexible to varied shifts including late hours

Responsibilities

• Triage and handle complex assignments to set up claims for success
• Own files from triage to valuation; right-size effort and collaborate as needed
• Move claims to Contents Valuation; manage tasks and actions
• Respond to customers internally and externally in a professional manner
• Collaborate with valuation and inventory services across business units
• Provide customer service via Live Chat & Hotline
• Support primarily Commercial claims with some Personal lines claims

Skills

Customer service

Multitasking

Remote work

Communication

Time management

Problem-solving

Attention to detail

Analytical thinking

Team collaboration

Adaptability

Education

Associate/Bachelor degree preferred

Tools

Excel

Job description

Contents Claims Coordinator – Virtual

Who We Are

Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

Job Responsibilities:

• Triage and Handling of complex assignments to ensure claims are set up for success.
• Ownership of files from Triage to Valuation services; right-sizing effort and collaboration as needed.
• Manages all tasks and actions necessary to move claims to Contents Valuation.
• Responds appropriately and professionally to customers both internally and externally.
• Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.
• Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
• Adheres to all applicable service levels.
• Work closely with Adjuster Owners on accounts.
• Assists with special projects assigned by management.
• Provide customer service via Live Chat & Hotline.
• Primarily focused on Commercial claims but will also support Personal lines claims.

Qualifications:

• Demonstrated ability to thrive in a fast-paced, results-driven environment with a focus on continuous improvement in quality and process.
• Strong multitasking skills with the ability to collaborate effectively across teams throughout the day.
• Self-motivated and capable of maintaining high productivity in a remote work setting.
• Excellent written and verbal communication skills.
• Strong analytical, listening, and problem-solving abilities.
• Proven time management skills with the ability to meet tight deadlines.
• Experience resolving claims efficiently within defined service-level agreements.
• Ability to prioritize tasks and manage workload independently with strong attention to detail.
• Comfortable making sound decisions with minimal supervision.
• Proficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools.
• 1-3 years of customer service experience.
• Prior experience or knowledge in property and casualty claims is preferred but not required.
• Must have flexibility to work varied shifts, including late hours, based on business needs.
• Associate's or Bachelor’s degree preferred; equivalent experience will be considered.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.