Contents Claims Coordinator

Solera Holdings, LLC.; Minnesota; Remote; USD 42,000 - 54,000; Full time

Job summary

Enservio is seeking a Contents Claims Coordinator - Virtual to support commercial and personal lines claims from triage through valuation. You will handle complex assignments, own files end-to-end, and ensure efficient right-sizing of tasks while delivering professional customer service via live chat and hotline.

The role requires strong multitasking, excellent communication, and the ability to work remotely with cross-functional teams across valuation and inventory services.

Qualifications

• Thrives in a fast-paced, results-driven environment.
• Keeps quality and process improvements in focus.
• Strong multitasking and cross-team collaboration.
• Excellent written and verbal communication skills.
• Analytical, listening, and problem-solving abilities.
• Excellent time management to meet tight deadlines.

Responsibilities

• Triage and handle complex assignments to set up claims for success.
• Own files from triage to valuation services; right-size effort.
• Manage tasks to move claims to Contents Valuation.
• Respond to customers internally and externally in a professional manner.
• Collaborate across Valuation and Inventory Services teams.
• Understand requirements for claim handling and offer solutions.
• Adhere to all applicable service levels.
• Work closely with Adjuster Owners on accounts.
• Assist with special projects assigned by management.
• Provide customer service via live chat and hotline.
• Support both Commercial and Personal lines claims.

Skills

Multitasking

Communication

Remote work

Time management

Problem solving

Collaboration

Job description

Who We Are

Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance - quantifying and valuing what's inside a policyholder's home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

Contents Claims Coordinator - Virtual

Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance - quantifying and valuing what's inside a policyholder's home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

Job Responsibilities

• Triage and Handling of complex assignments to ensure claims are set up for success.
• Ownership of files from Triage to Valuation services; right-sizing effort and collaboration as needed.
• Manages all tasks and actions necessary to move claims to Contents Valuation.
• Responds appropriately and professionally to customers both internally and externally.
• Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.
• Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
• Adheres to all applicable service levels.
• Work closely with Adjuster Owners on accounts.
• Assists with special projects assigned by management.
• Provide customer service via Live Chat & Hotline.
• Primarily focused on Commercial claims but will also support Personal lines claims.

Qualifications

• Demonstrated ability to thrive in a fast-paced, results-driven environment with a focus on continuous improvement in quality and process.
• Strong multitasking skills with the ability to collaborate effectively across teams throughout the day.
• Self-motivated and capable of maintaining high productivity in a remote work setting.
• Excellent written and verbal communication skills.
• Strong analytical, listening, and problem-solving abilities.
• Proven time management skills with the ability to meet tight deadlines.