Content Writer [Hybrid Work]

STI; Richmond (VA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

STI in Richmond, VA is seeking a Content Writer for a 6+ month contract. The role is hybrid, on-site at least 3 days per week, supporting the Customer Service Division of DPU to create SOPs, job aids, FAQs, and operating procedures.

You will collaborate with stakeholders, edit content to branding standards, maintain SOP framework, and deliver timely updates using Microsoft 365 tools, Teams, and Canva.

Qualifications

• Bachelor’s degree in English, Communications, Technical Writing, or related field.
• Minimum of 3 years of experience in technical writing, content creation, or similar in a utility or operations environment.

Responsibilities

• Content development: SOPs, job aids, FAQs, newsletters, and other content for employee use.
• Collaborate with business owners and staff to capture needs and translate into clear content.
• Edit content to ensure voice, grammar, and style align with branding guidelines.
• Develop and maintain a standard operating procedure framework.
• Review and update information on a daily, weekly, and monthly basis.
• Create and schedule process reminders and distribute changes via Microsoft Teams.
• Respond to urgent content requests and deliver high-quality materials on tight deadlines.

Skills

MS Office

Teams

Canva

Writing

Editing

Communication

Project management

Tech savvy

Education

Bachelors in English/Communications/Technical Writing

Tools

OneDrive

AI tools

Website updates

Job description

Duration: 6+ Months

This position is hybrid, with the candidate needing to be on-site AT LEAST 3 days/week

Description

RIC - Content Writer

Job Title: Content Writer

Location: Richmond, VA 23219

Duration: 6+ Months

This position is hybrid, with the candidate needing to be on-site AT LEAST 3 days/week

Description

RIC - Content Writer

The Customer Service Division of DPU is seeking a skilled Process Writer to develop creative and engaging content for various operational areas. This includes job/desk aids, process reminders, procedural checklists, FAQs, operating procedures, and other relevant documentation. The ideal candidate will be proficient in the Microsoft Suite, Teams, and possess a toolkit of modern software applications to enhance content creation and distribution.

Key Responsibilities

• Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
• Collaboration: Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
• Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
• Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
• Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
• Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
• Content on Demand: Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.

Qualifications

• Education: Bachelor’s degree in English, Communications, Technical Writing, or a related field.
• Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.

Skills

• Proficient in Microsoft Office Suite, Teams, and Canva.
• Strong writing and editing skills with a keen eye for detail.
• Ability to understand and translate technical information into clear, concise documentation.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.

Preferred Qualifications

• Experience in the utility industry, particularly in water and gas operations.
• Familiarity with modern software applications used in content creation and distribution.
• Experience writing process and procedures for customer service or a call center
• Experience writing process and procedures for government or federal regulations.

Prefer candidate to have their own toolkit of authoring and content creation tools.