Content Strategy Writer, Mortgage Services

RoundPoint Mortgage Servicing LLC; Fort Mill, Saint Louis Park, Dallas (SC, MN, TX); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

RoundPoint Mortgage Servicing LLC is seeking a Content Strategy & Writer to own the strategy, development, and evolution of customer-facing content across email, SMS, print, IVR, agent scripting, chat, websites, customer portals, and other channels. You will translate complex mortgage servicing concepts into clear, customer-friendly language and shape how information helps customers take action.

Partner with product, technology, operations, and compliance to ensure messaging is accurate,

Formación

• Bachelor's degree in communications, English, journalism, marketing, or related field.
• 5+ years in content development, professional writing, or content strategy.
• Ability to translate complex information into clear, concise language.
• Strong analytical and organizational skills with detail orientation.
• Familiarity with regulatory considerations in customer communications.

Responsabilidades

• Write, edit, and maintain customer-facing content across channels.
• Develop content strategies aligned with business goals and channels.
• Translate mortgage servicing concepts into clear customer language.
• Maintain brand voice and adapt content for each channel.
• Collaborate with stakeholders to define messaging and approvals.
• Govern content inventories, standards, and reviews for accuracy.

Conocimientos

Content development

Channel strategy

Plain-language writing

Brand voice

Cross-functional collaboration

Content governance

Performance measurement

Educación

Bachelor's degree

Herramientas

MS Word

PowerPoint

Excel

Descripción del empleo

RoundPoint Mortgage Servicing LLC is seeking a Content Strategy & Writer to own the strategy, development, and evolution of customer-facing content across email, SMS, print, IVR, agent scripting, chat, websites, customer portals, and other channels. You will translate complex mortgage servicing concepts into clear, customer-friendly language and shape how information helps customers take action.

Partner with product, technology, operations, and compliance to ensure messaging is accurate,