Government Contact Center Program Leader

Systems Integration, Inc.; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading technology solutions provider seeks a Program Manager to oversee a government contact center program in Washington, DC. The role includes managing a team of around 200 staff, ensuring project compliance with government requirements, and driving continuous improvement in service delivery. Ideal candidates will have experience in contact center management, strong leadership skills, and a bachelor's degree in a relevant field. This position requires excellent communication and stakeholder management skills.

Qualifications

• Experience managing a contact center operation with a workforce of 200 or more.
• Strong understanding of contact center performance metrics.
• Ability to develop SOPs and coordinate training.

Responsibilities

• Oversee all project requirements and ensure compliance with contract expectations.
• Manage communications with government program officials.
• Coordinate financial and staffing resources for operational readiness.
• Research new technologies to improve service delivery.

Skills

Leadership in program management

Contact center operations knowledge

Budget management

Stakeholder management

Problem-solving skills

Education

Bachelor's degree in Business Administration or related field

Tools

PMP certification

Job description

A leading technology solutions provider seeks a Program Manager to oversee a government contact center program in Washington, DC. The role includes managing a team of around 200 staff, ensuring project compliance with government requirements, and driving continuous improvement in service delivery. Ideal candidates will have experience in contact center management, strong leadership skills, and a bachelor's degree in a relevant field. This position requires excellent communication and stakeholder management skills.