Senior Content Operations Manager, Content Excelle

Kelly Services; South San Francisco (CA); Hybrid; USD 96,000 - 124,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Transit spending account

Holiday pay plans

Paid sick leave

Job summary

Kelly Services is seeking a Senior Content Operations Manager, Content Excellence, to cover a maternity leave gap in the Chief Marketing Office. The role focuses on scaling modern content capabilities, optimizing processes, and driving cross-functional collaboration to deliver value across marketing teams.

This is a hybrid position in South San Francisco CA, with 3 days on-site and a 6-month contract, ASAP start, possible extension or conversion.

Qualifications

• Bachelor’s degree required.
• 5–7+ years in content operations, marketing operations, or creative project management.
• Experience managing content workflows and digital asset management at scale.

Responsibilities

• Learning & Enablement: develop and implement structured training for cross-functional teams on new content capabilities and processes.
• Content Operations Oversight: lead end-to-end governance of content operations and align with stakeholders.
• Process Enhancement: identify bottlenecks, design scalable processes, accelerate speed-to-market.
• Cross-Functional Leadership: facilitate meetings and drive consensus across creative, regulatory, and executive teams.
• Change Management: deliver targeted communications and documentation to adopt new technologies and best practices, including AI tools.
• Continuous Improvement: measure operational metrics and optimize workflows.

Skills

Content operations

Marketing operations

Creative project management

Education

Bachelor's degree

Tools

Veeva Vault

Adobe Experience Manager

Job description

Position

Position: Senior Content Operations Manager, Content Excellence

Department: Chief Marketing Office (CMO)

Location: South San Francisco CA - Hybrid (3 days onsite)

Type: 6-month contract (potential extension/conversion to FTE)

Start: ASAP

Previous Genentech experience highly preferred

About the Role

Are you passionate about driving operational excellence and elevating content strategy? Join our Chief Marketing Office (CMO) as a Senior Content Operations Manager, covering a key leadership gap during a team member’s maternity leave. In this high-impact role, you will be instrumental in scaling modern content capabilities, optimizing processes, and enhancing cross-functional collaboration to deliver business value across marketing teams.

This position acts as a critical operational and change leader—bridging strategic vision and tactical execution. You will enable high performance through effective learning programs, streamlined workflows, and fostering adoption of innovative content practices and technologies.

Key Responsibilities

• Learning & Enablement: Develop and implement structured training and enablement programs to onboard and upskill cross-functional teams on new content capabilities, tools, and processes.
• Content Operations Oversight: Lead the end-to-end management and governance of content operations, ensuring efficient workflows and alignment across diverse stakeholders.
• Process Enhancement: Identify and resolve operational bottlenecks, design scalable processes, and accelerate speed-to-market by optimizing approvals and asset management.
• Cross-Functional Leadership: Facilitate impactful meetings, forums, and review sessions. Drive clarity, consensus, and effective action across creative, regulatory, and executive teams.
• Change Management: Deliver targeted change management, communications, and documentation to support adoption of new technologies and best-in‑class content management practices, including enabling generative AI tools.
• Continuous Improvement: Measure and analyze key operational metrics to drive ongoing optimization of content operations and workflows.

Qualifications

• Bachelor’s degree required
• 5–7+ years of experience in content operations, marketing operations, or creative project management
• Demonstrated success managing content workflows, digital asset management systems, and multi‑channel operations at scale

Preferred Qualifications

• Experience in pharmaceutical or biotech marketing processes (e.g., MLR/PRC)
• Proficiency with enterprise CMS and DAM platforms (e.g., Veeva Vault, Adobe Experience Manager)
• Knowledge of Agile marketing frameworks and modern content technologies (including AI solutions)
• Strong track record of collaborating with cross‑functional teams in a regulated industry
• Excellent communication, facilitation, and stakeholder management skills

Additional Information

• This is a temporary role (6 months) with the potential for extension or permanent placement based on business needs and individual performance.
• Previous experience with Genentech or demonstrated career longevity is a plus.

Benefits

• Medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability
• Retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account
• Paid sick leave under the applicable state or local plan

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Aff… We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.