Content Platform Executive Director

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in Wilmington, DE seeks a Content Platform Executive Director to own the strategy and roadmap for a enterprise content platform. You will lead a 15–20 person product team, drive platform governance, and partner across technology, experience, data, and architecture to accelerate delivery.

You will translate business needs into platform priorities, measure adoption and reliability, and influence senior stakeholders to deliver measurable value.

Qualifications

• Formal training or certification in product management concepts.
• Proven experience owning platform strategy, roadmaps, and measurable outcomes for enterprise-scale products.
• Strong lifecycle expertise: discovery, value definition, delivery, optimization.
• Executive-level communication and influence across tech and business stakeholders.
• Ability to build and coach a high-performance product team.
• Experience with governance, publishing, metadata, taxonomy, and integrations.

Responsibilities

• Own the enterprise content platform vision, multi-year roadmap, and prioritization to deliver improvements in publishing speed, reuse, and platform reliability.
• Lead end-to-end platform product execution from discovery through delivery, balancing modernization, operational excellence, and new capability rollout.
• Build, mentor, and scale a product team of approximately 15–20, with clear roles and cadence.
• Drive the evolution of Adobe Experience Manager capabilities, including authoring workflows and publishing processes.
• Establish platform standards and reusable delivery patterns to accelerate adoption across teams.
• Define and manage KPIs that demonstrate platform value and guide investments.
• Embed risk, privacy, and security requirements into platform workflows for compliance readiness.
• Partner with engineering and operations to strengthen platform resiliency and service health.
• Influence senior stakeholders through transparent tradeoffs and business-aligned priorities.

Skills

Product management concepts

Executive leadership

Analytics & metrics

Education

Formal training or certification in product management

Tools

Adobe Experience Manager

Job description

Ignite your passion for platform innovation by leading customer-centric product development, inspiring solutions, and shaping the future of enterprise content delivery through strategic vision and influence.

As a Content Platform Executive Director at JPMorganChase within our Digital Channels team, you will own the strategy and roadmap for an enterprise content platform that enables teams to deliver high-quality content faster, with stronger governance, reliability, and measurable outcomes. You will partner across technology, experience, data, and architecture to scale platform capabilities and establish repeatable patterns that improve delivery speed and consistency. You will lead a high-performing team and influence senior stakeholders by translating business needs into platform priorities that drive adoption and value.

Job responsibilities

• Own the enterprise content platform vision, multi-year roadmap, and prioritization to deliver measurable improvements in publishing speed, reuse, and platform reliability
• Lead end-to-end platform product execution from discovery through delivery, balancing modernization, operational excellence, and new capability rollout
• Build, mentor, and scale a product team of approximately 15–20, establishing clear roles, decision rights, and an effective operating cadence
• Drive the evolution of Adobe Experience Manager capabilities, including authoring workflows, templates, component model, content governance, publishing processes, and self-service enablement
• Establish platform standards and reusable delivery patterns (for example, reference implementations, guardrails, integration patterns, and documentation) to accelerate adoption across teams
• Define and manage KPIs that demonstrate platform value (for example, adoption, time-to-publish, reuse, reliability, and internal user satisfaction) and use them to guide investment decisions
• Embed risk, privacy, and security requirements into platform workflows in a way that reduces friction and improves auditability and compliance readiness
• Partner with engineering and operations to strengthen platform resiliency, manage incidents and problem management themes, and improve service health over time
• Influence senior stakeholders across the firm by communicating tradeoffs transparently and aligning priorities to business outcomes

Required qualifications, capabilities, and skills

• Formal training or certification on product management concepts and 10+ years applied experience
• Demonstrated experience owning platform strategy, roadmaps, and outcomes for enterprise-scale products used by multiple teams
• Strong expertise across the product development lifecycle, including discovery, value definition, delivery, and ongoing optimization
• Proven ability to lead and coach managers and senior product leaders while building a high-performance culture
• Deep experience with enterprise content management capabilities (workflow, metadata and taxonomy, governance, publishing, and integrations)
• Executive-level communication skills with a track record of influencing decisions across technology and business stakeholders
• Strong analytical and problem-solving skills, including defining success metrics and using data to drive prioritization and outcomes

Preferred qualifications, capabilities, and skills

• Experience leading platform products operating in a federated delivery model across many internal teams
• Experience delivering large modernization or migration programs, including consolidation and deprecation strategies
• Background delivering products in regulated or highly controlled environments with strong governance and auditability expectations
• Recognized expertise in enterprise content platforms and operating models, including adoption strategy and change management
• Experience improving platform self-service through documentation, enablement, and scalable intake processes