Content Platform Executive Director

JPMorganChase; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site wellness centers

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking an Executive Director to own the strategy and roadmap for an enterprise content platform within the Digital Channels team. You will lead a high-performing product team, partner with technology, experience, data, and architecture to scale platform capabilities, and translate business needs into prioritized platform work to drive adoption and value.

Responsibilities include defining governance, improving publishing speed, and establishing repeatable patterns that speed

Qualifications

• Formal training or certification on product management concepts.
• Demonstrated experience owning platform strategy, roadmaps, and outcomes for enterprise-scale products used by multiple teams.
• Strong lifecycle expertise: discovery, value definition, delivery, and optimization.
• Proven ability to lead and coach managers and senior product leaders.
• Deep experience with enterprise content management capabilities (workflow, metadata, governance, publishing).
• Executive-level communication with technology and business stakeholders.
• Strong analytical and problem-solving skills with data-driven prioritization.

Responsibilities

• Own enterprise content platform vision, multi-year roadmap, and prioritization for measurable improvements in publishing speed and reliability.
• Lead end-to-end platform product execution from discovery to delivery, balancing modernization and new capabilities.
• Build and scale a 15–20 person product team with clear roles and operating cadence.
• Drive evolution of Adobe Experience Manager capabilities including workflows, templates, and governance.
• Establish platform standards and reusable patterns to accelerate adoption across teams.
• Define and manage KPIs to demonstrate platform value and inform investments.

Skills

Platform strategy

Roadmaps

Enterprise content management

Executive communication

Leadership of product teams

Data-driven prioritization

Education

Product management certification or formal training

Job description

Job Description

Ignite your passion for platform innovation by leading customer-centric product development, inspiring solutions, and shaping the future of enterprise content delivery through strategic vision and influence.

Ignite your passion for platform innovation by leading customer-centric product development, inspiring solutions, and shaping the future of enterprise content delivery through strategic vision and influence.

As a Content Platform Executive Director at JPMorganChase within our Digital Channels team, you will own the strategy and roadmap for an enterprise content platform that enables teams to deliver high-quality content faster, with stronger governance, reliability, and measurable outcomes. You will partner across technology, experience, data, and architecture to scale platform capabilities and establish repeatable patterns that improve delivery speed and consistency. You will lead a high-performing team and influence senior stakeholders by translating business needs into platform priorities that drive adoption and value.

Job Responsibilities

• Own the enterprise content platform vision, multi-year roadmap, and prioritization to deliver measurable improvements in publishing speed, reuse, and platform reliability
• Lead end-to-end platform product execution from discovery through delivery, balancing modernization, operational excellence, and new capability rollout
• Build, mentor, and scale a product team of approximately 15–20, establishing clear roles, decision rights, and an effective operating cadence
• Drive the evolution of Adobe Experience Manager capabilities, including authoring workflows, templates, component model, content governance, publishing processes, and self-service enablement
• Establish platform standards and reusable delivery patterns (for example, reference implementations, guardrails, integration patterns, and documentation) to accelerate adoption across teams
• Define and manage KPIs that demonstrate platform value (for example, adoption, time-to-publish, reuse, reliability, and internal user satisfaction) and use them to guide investment decisions
• Embed risk, privacy, and security requirements into platform workflows in a way that reduces friction and improves auditability and compliance readiness
• Partner with engineering and operations to strengthen platform resiliency, manage incidents and problem management themes, and improve service health over time
• Influence senior stakeholders across the firm by communicating tradeoffs transparently and aligning priorities to business outcomes

Required Qualifications, Capabilities, And Skills

• Formal training or certification on product management concepts and 10+ years applied experience
• Demonstrated experience owning platform strategy, roadmaps, and outcomes for enterprise-scale products used by multiple teams
• Strong expertise across the product development lifecycle, including discovery, value definition, delivery, and ongoing optimization
• Proven ability to lead and coach managers and senior product leaders while building a high-performance culture
• Deep experience with enterprise content management capabilities (workflow, metadata and taxonomy, governance, publishing, and integrations)
• Executive-level communication skills with a track record of influencing decisions across technology and business stakeholders
• Strong analytical and problem-solving skills, including defining success metrics and using data to drive prioritization and outcomes

Preferred Qualifications, Capabilities, And Skills

• Experience leading platform products operating in a federated delivery model across many internal teams
• Experience delivering large modernization or migration programs, including consolidation and deprecation strategies
• Background delivering products in regulated or highly controlled environments with strong governance and auditability expectations
• Recognized expertise in enterprise content platforms and operating models, including adoption strategy and change management
• Experience improving platform self-service through documentation, enablement, and scalable intake processes

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.