Product Director Content and Experience Platform

J.P. Morgan; New York (NY); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Total rewards package

Job summary

Chase is seeking a Product Director in Channels Enablement to lead customer-centric development and shape strategic product initiatives. You will guide cross-functional teams to deliver innovative features that delight customers and advance business goals.

You will own the AEM roadmap, mentor a large product team, and drive governance, risk management, and scalable design systems across the enterprise. This role emphasizes leadership, collaboration, and measurable outcomes.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Extensive leadership experience in Product Management, owning strategy, roadmaps, and measurable outcomes.
• Proven experience coaching a 15–20 person product team and developing managers/leads.
• Deep experience with enterprise content management platforms (workflow, governance, publishing, integrations).
• Enterprise-scale product leadership experience with Adobe Experience Manager (AEM) adoption and scaling.
• Strong executive communication and cross-functional leadership skills.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development with ongoing adaptation and new methodologies.
• Lead, mentor, and scale a 15–20 person product team; establish roles, decision rights, and performance expectations.
• Own the roadmap for AEM capabilities (authoring workflows, templates, component model, content governance, publishing processes, integrations).
• Partner with Engineering, Design, Data and Architecture to create reusable platform patterns and guardrails.
• Drive the development and adoption of an enterprise design system integrated into the content ecosystem.
• Establish KPIs showing platform value and guiding prioritization (adoption, time-to-publish, content reuse, UX consistency).
• Balance modernization with operational excellence and feature delivery; manage tradeoffs with senior stakeholders.
• Embed governance and risk requirements to reduce friction for delivery teams (approvals, auditability, retention, security/privacy).
• Build strong client relationships across the Firm with senior stakeholders as strategic partner and SME.

Skills

Product leadership

Stakeholder management

Adobe Experience Manager

Design systems

Enterprise content management

Executive communication

Roadmap development

Tools

Adobe Experience Manager (AEM)

Job description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Channels Enablement, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Lead, mentor, and scale a 15–20 person product team; establish clear roles, decision rights, performance expectations, and a strong product operating cadence.
• Own the roadmap for AEM (Adobe Experience Manager) capabilities (authoring workflows, templates, component model, content governance, publishing processes, integration patterns, and platform self-service).
• Partner with Engineering, Design, Data and Architecture to create reusable platform patterns that accelerate delivery (reference implementations, shared components, guardrails, and documentation).
• Drive the development and adoption of an enterprise design system (tokens, components, accessibility standards, governance, contribution model) integrated into the content ecosystem.
• Establish KPIs that show platform value and guide prioritization (adoption, time-to-publish, content reuse, UX consistency, accessibility compliance, reliability, and internal user satisfaction).
• Balance modernization, operational excellence, and feature delivery; manage tradeoffs transparently with senior stakeholders.
• Embed governance and risk requirements into the platform in a way that reduces friction for delivery teams (approvals, auditability, retention, security/privacy considerations).
• Build strong client relationships across the Firm with senior stakeholders, serving as strategic partner and subject matter expert.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Extensive experience in leadership roles in Product Management, owning strategy, roadmaps, and measurable outcomes.
• Proven experience managing and coaching a 15–20 person product team (including developing managers/leads and driving high performance).
• Deep experience with enterprise content management and the platforms that support it (workflow, metadata/taxonomy, governance, publishing, integrations).
• Enterprise-scale product leadership experience with Adobe Experience Manager (AEM) (implementation strategy, operating model, adoption, and scaling).
• Demonstrated success building and scaling design systems for large enterprises, including governance and adoption strategies.
• Strong executive communication and cross-functional leadership skills.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Experience running platform products serving many internal teams (multi-LOB, federated delivery).
• Experience with modernization and migration programs (consolidation, deprecation, change management).
• Background in regulated environments with strong controls (accessibility, risk, security, auditability).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Define the product roadmap, inspire a high-performing team, and monitor market trends to shape product innovations