Director of Software Engineering - Content and Experimentation

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH seeks a Director of Software Engineering within the Digital Technology team to lead a technical area and drive impact across departments.

You will own the engineering strategy for a Content and Experimentation platform, partner with Product, Design, Data, and Marketing to define roadmaps, SLAs, and measurable outcomes, and drive AWS-based delivery with security by design.

Qualifications

• Formal training or certification on software engineering concepts and 10+ years of applied experience.
• 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain.
• Experience leading adoption of agentic AI-enabled engineering practices (using enterprise‑authorized tools) across teams, including defining operating expectations and measuring outcomes.
• Strong understanding of responsible AI use and control expectations in engineering workflows, including data sensitivity, resiliency/security implications, and governance.
• Practical cloud native experience and expert knowledge of AWS services and infrastructure.

Responsibilities

• Leads technology and process implementations to achieve functional technology objectives.
• Accountable for decisions influencing resources, budget, and operational execution of processes.
• Sets direction and governance for agentic AI-enabled engineering and SDLC automation within a technical area.
• Applies knowledge of the SDLC toolchain to improve automation and support capacity unlock initiatives at scale.
• Governance accountability for coding decisions, cost of ownership, maintainability, and portfolio operations.
• Delivers technical solutions that can be leveraged across multiple businesses and domains.
• Influences peer leaders and senior stakeholders across business, product, and technology teams.
• Owns the engineering strategy and execution for a Content and Experimentation platform, enabling scalable delivery and rapid iteration via experimentation.
• Partners with Product, Design, Data/Analytics, and Marketing to define roadmaps, SLAs/SLOs, and measurable outcomes.

Skills

Leadership

Cross-functional teams

AI-enabled engineering

AWS

Security & governance

Cloud-native architecture

Product collaboration

Software lifecycle

Education

Bachelor's or higher in CS/Engineering/Math

Tools

CMS platforms

A/B testing frameworks

Feature flags tooling

Content delivery platforms

Job description

If you are a software engineering leader ready to take the reins and drive impact, we’ve got an opportunity just for you.

As a Director of Software Engineering at JPMorganChase within the Digital Technology team, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery.

Job Responsibilities

• Leads technology and process implementations to achieve functional technology objectives
• Accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Sets direction and governance for agentic AI-enabled engineering and SDLC/TLM automation within a technical area to drive measurable improvements in speed, quality, and operational outcomes (e.g., AI-orchestrated delivery workflows, release readiness controls, automated test modernization, and incident triage acceleration), while establishing guardrails for validation, security, resiliency, traceability, and reuse across teams
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation and support capacity unlock initiatives at scale
• Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations
• Delivers technical solutions that can be leveraged across multiple businesses and domains
• Influences peer leaders and senior stakeholders across the business, product, and technology teams
• Owns the engineering strategy and execution for a Content and Experimentation platform, enabling scalable content delivery, targeting, personalization, and rapid iteration via experimentation
• Partners with Product, Design, Data/Analytics, and Marketing stakeholders to define platform roadmaps, SLAs/SLOs, and measurable outcomes (e.g., experimentation velocity, conversion impact, platform reliability)
• Establishes platform governance for experimentation (guardrails, statistical rigor, auditability, and policy-aligned controls), including standard patterns for feature flags, A/B/n testing, and rollout strategies
• Drives cloud-native delivery on AWS for the platform (e.g., reliability, performance, cost optimization, observability, incident response), with strong focus on secure-by-design and reusable platform capabilities

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Experience developing or leading cross‑functional teams of technologists
• Experience with hiring, developing, and recognizing talent
• Experience leading adoption of agentic AI-enabled engineering practices (using enterprise‑authorized tools within the work environment) across teams, including defining operating expectations (human‑in‑the‑loop validation, quality gates), measuring outcomes, and ensuring secure handling of sensitive inputs/outputs
• Strong understanding of responsible AI use and control expectations in engineering workflows, including data sensitivity, resiliency/security implications, and governance; ability to influence leaders on safe scaling patterns and reuse
• Practical cloud native experience
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field
• Hands‑on leadership experience designing and operating content delivery and experimentation capabilities (e.g., feature flags, A/B testing frameworks, rollouts, targeting/personalization) in a multi‑team environment
• Strong AWS knowledge for building and running scalable platforms (e.g., networking, compute, storage, security, observability, resiliency patterns, and cost management)
• Experience defining platform operating models (intake, prioritization, self‑service enablement, reliability targets, runbooks, and on‑call practices) for product‑facing engineering platforms
• Strong understanding of API‑first and event‑driven architectures to integrate content and experimentation services with downstream channels and product applications

Preferred qualifications, capabilities, and skills

• Participate in and lead opportunities with third parties, working to understand why and how we may integrate and leverage their capabilities
• Experience hiring top talent, growing careers, and coaching individuals and managers to higher performance
• Experience operating software platforms
• Strong understanding of AWS services and infrastructure
• Experience with content management platforms (CMS) and content lifecycle concerns (authoring, workflow, governance, localization, versioning, and publishing) to support enterprise‑scale content operations