Content Ops Lead: Scalable CMS & Workflows (Remote)

Zoom; United States; Hybrid; USD 65,000 - 159,000; Full time

Job summary

Zoom seeks a content operations leader to own the end-to-end content engine, shaping how content is planned, produced, and published across channels. You’ll partner with the Head of Future of Work Insights and Content to remove friction and drive scalable operations.

You will govern workflows, publish within the CMS, and optimize SEO/AEO processes, leveraging AI to boost efficiency and cross-functional alignment across Marketing, Online, and product-focused teams.

Qualifications

• 3+ years of experience in content or marketing operations or program management in a fast-paced environment.
• Experience building and optimizing content workflows, processes, and governance.
• Hands-on CMS experience; Optimizely is a plus.

Responsibilities

• Define and operationalize the end-to-end content engine, establishing processes, tools, and resourcing frameworks that improve speed, quality, and output at scale.
• Lead the implementation and ongoing optimization of the content management platform, including governance, taxonomy, workflows, and best practices across the full content lifecycle.
• Drive content traffic management across all initiatives, ensuring clear timelines, ownership, approvals, and cross-functional alignment with consistent visibility into production status and delivery.
• Manage day-to-day content publishing execution within the CMS, standardizing workflows, templates, and checklists to improve consistency and reduce errors.
• Support program management for major content initiatives, coordinating timelines, stakeholders, deliverables, and production across complex, multi-phase programs.
• Operationalize the SEO and AEO content process, coordinating workflows between Marketing and Online to align on priorities, content opportunities, and publishing requirements.
• Leverage AI tools and agents to automate repetitive tasks, create efficiencies, and continuously elevate the performance of the content operation.

Skills

Content operations

Marketing operations

Program management

Cross-functional collaboration

Strong communication

Tools

CMS tools

Optimizely

Job description

Zoom seeks a content operations leader to own the end-to-end content engine, shaping how content is planned, produced, and published across channels. You’ll partner with the Head of Future of Work Insights and Content to remove friction and drive scalable operations.

You will govern workflows, publish within the CMS, and optimize SEO/AEO processes, leveraging AI to boost efficiency and cross-functional alignment across Marketing, Online, and product-focused teams.