Content Operations Specialist — AI-Driven Content & QA

TPR Education, LLC; New York (NY); A distancia; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

The Princeton Review is seeking a Specialist, Content Operations in New York to own setup, configuration, and quality of products and content. You will manage intake-to-delivery requests, coordinate with vendors, and apply AI-driven automation to speed workflows.

You will ensure timely access to content, validate entitlements, and drive improvements across QA, ticketing, and documentation. Strong data skills and front-end knowledge are essential.

Formación

• BA/BS degree or equivalent business experience.
• 3+ years of experience in product operations, content operations, or a complex data systems role, preferably in education technology.
• Hands-on experience configuring content or product data in complex, homegrown systems.
• Strong analytical and quantitative skills, including advanced Excel and comfort working with large volumes of data; SQL experience is a plus.
• Proficiency with AI tools to accelerate data management and updates, or a demonstrated eagerness to build that skill quickly.
• Experience managing vendor partners or external resources, including setting expectations and reviewing deliverables.
• Demonstrated ability to manage a workload independently, exercise sound judgment in prioritizing competing requests, and resolve complex system or data issues without close supervision.
• Outstanding organizational skills and strong attention to detail.
• Strong written and verbal communication skills, including the ability to explain technical issues to non-technical audiences.
• Working knowledge of front-end web development concepts (e.g., HTML/CSS).
• Experience with QA or testing across development, staging, and production environments.
• Experience with ticketing and documentation tools (e.g., Jira, Confluence), including writing clear, step-by-step process documentation.

Responsabilidades

• Own setup, configuration, and maintenance of products and content across internal assessment, content management, and customer entitlement systems.
• Independently determine the right configuration or implementation approach for complex product and content requirements.
• Lead product setups, content updates, and system-wide changes, delivering accurately and on schedule against SLAs.
• Serve as a subject-matter expert for assigned systems and product areas, advising partners on implementation.

Conocimientos

Analytical skills

Advanced Excel

SQL

AI tools

Vendor management

Communication

Front-end concepts HTML/CSS

QA/testing

Data management

Educación

BA/BS degree

Herramientas

Jira

Confluence

Descripción del empleo

The Princeton Review is seeking a Specialist, Content Operations in New York to own setup, configuration, and quality of products and content. You will manage intake-to-delivery requests, coordinate with vendors, and apply AI-driven automation to speed workflows.

You will ensure timely access to content, validate entitlements, and drive improvements across QA, ticketing, and documentation. Strong data skills and front-end knowledge are essential.