Content Operations Specialist

IT Resource Hunter; Mountain View (CA); On-site; USD 118,000 - 170,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Team events and activity budget

Job summary

A leading tech recruitment firm in Mountain View is seeking a Content Operations Specialist/Manager to develop and lead user-generated content communities. The ideal candidate will have over 3 years of experience in content operations, with proven success in scaling content ecosystems. This role offers a competitive compensation package and top-tier benefits.

Qualifications

• 3+ years of experience in content operations or UGC community building.
• Proven track record in managing a content ecosystem.
• Fluent in Chinese and English.

Responsibilities

• Build and scale the UGC content ecosystem.
• Develop and manage a creator system.
• Monitor community trends and content performance.

Skills

Content operations

Creator/Influencer management

Community dynamics

Data interpretation

Cross-functional collaboration

Job description

Direct message the job poster from IT Resource Hunter

We're Hiring! | Content Operations Specialist/Manager, UGC Community

Are you passionate about building user-generated content (UGC) communities from the ground up? Do you thrive in fast-paced, high-growth environments where you can shape strategy, build systems, and engage creators? We’re looking for a Content Operations Specialist or Manager to lead the development and growth of a thriving content ecosystem.

This role is ideal for someone who blends strategic thinking with hands-on execution, and who’s excited to own the full lifecycle of a content-driven community — from creator recruitment to content quality, community engagement, and platform innovation.

What You’ll Do

• Build and scale the UGC content ecosystem from 0 to 1
• Develop and manage a creator system (KOCs/KOLs): discovery, recruitment, activation, and retention
• Design incentive mechanisms and engagement programs to boost creator output and satisfaction
• Plan and execute community events, interactive challenges, and content campaigns
• Partner with product and marketing teams to enhance platform features and branded content initiatives
• Monitor community trends and content performance to drive strategy using data analytics
• Maintain content quality and safety, ensuring a positive user experience
• Actively communicate with creators to address needs, gather feedback, and build loyalty

What You’ll Bring

• 3+ years of experience in content operations, creator/influencer management, or UGC community building
• Proven track record in building or scaling a content ecosystem or creator program
• Strong knowledge of community dynamics, content strategy, and user behavior
• Excellent skills in content planning, user operations, and data interpretation
• Exceptional cross-functional collaboration and project management abilities
• Fluent in Chinese and English (written and spoken)
• Bonus: Experience in news, lifestyle, or general knowledge platforms, and a product-oriented mindset
• Be a key player in building a content-driven platform from the ground up
• Take full ownership of impactful, strategic community-building initiatives
• Collaborate with talented teams across product, marketing, and engineering
• Enjoy a competitive compensation package and top-tier benefits including:
• 401(k) with company match
• Paid time off, holidays, and parental leave
• FSA and commuter benefits
• Team events and activity budget

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Software Development

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