Content Manager

IICRC; Puyallup (WA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) matching

Job summary

SERVPRO Team Friermuth in Washington is seeking a Contents Manager to lead the contents division, plan labor, and ensure safe, efficient, and profitable project execution. You will supervise staff, manage scoping, inventory, and customer experience across contents projects.

Responsibilities include staffing, training, packing, transport, storage, and maintaining compliance with safety and quality standards.

Qualifications

• Effective written and oral communication.
• Experience in cleaning/restoration preferred.
• High school diploma or GED required.

Responsibilities

• Lead, train, develop, and hold accountable Contents Supervisors and contents production staff.
• Manage contents staffing, scheduling, workload, and production capacity to meet current and anticipated project demand.
• Oversee contents scoping and establish appropriate labor, equipment, cleaning, packing, moving, and storage requirements.
• Ensure accurate inventory and documentation of customer contents using iCat and established company procedures.
• Oversee pack-outs, transportation, cleaning, deodorization, storage, and pack-backs to ensure efficient and professional execution.
• Maintain clean-room workflow and productivity to maximize throughput, labor efficiency, and quality.
• Maintain organized, secure, and properly documented contents storage and inventory locations.
• Monitor labor, materials, equipment, storage, and other job costs to achieve established contents gross-profit expectations.
• Ensure proper handling, packing, protection, movement, and transportation of customer property to minimize damage or loss.
• Maintain strong communication with customers and internal operations teams throughout the contents process.
• Ensure contents operations comply with company safety, documentation, quality, and customer-service standards.

Skills

Written communication

Oral communication

Cleaning/restoration experience

Education

High school diploma/GED

Job description

About SERVPRO Team Friermuth

We restore lives and property with urgency, care, and excellence - every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most.

Benefits

• Paid time off
• Parental leave
• 401(k) matching

About SERVPRO Team Friermuth

We restore lives and property with urgency, care, and excellence - every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most.

Core Values

• Heart & Hustle - Give your Best
• Accountability - Own the Outcome
• Alignment - One team. One mission - TEAMWORK WINS
• Positivity - Here to Help
• Integrity - Do What is Right

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

The Contents Manager is responsible for leading the contents division and ensuring contents projects are scoped, documented, processed, stored, and completed safely, efficiently, and profitably. This position leads the Contents Supervisors and is accountable for team capacity, productivity, inventory control, clean-room performance, storage management, project execution, and the customer experience.

Responsibilities

• Lead, train, develop, and hold accountable Contents Supervisors and contents production staff.
• Manage contents staffing, scheduling, workload, and production capacity to meet current and anticipated project demand.
• Oversee contents scoping and establish appropriate labor, equipment, cleaning, packing, moving, and storage requirements.
• Ensure accurate inventory and documentation of customer contents using iCat and established company procedures.
• Oversee pack-outs, transportation, cleaning, deodorization, storage, and pack-backs to ensure efficient and professional execution.
• Manage clean-room workflow and productivity to maximize throughput, labor efficiency, and quality.
• Maintain organized, secure, and properly documented contents storage and inventory locations.
• Monitor labor, materials, equipment, storage, and other job costs to achieve established contents gross-profit expectations.
• Ensure proper handling, packing, protection, movement, and transportation of customer property to minimize damage or loss.
• Maintain strong communication with customers and internal operations teams throughout the contents process.
• Ensure contents operations comply with company safety, documentation, quality, and customer-service standards.

Qualifications

• Effective written and oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED

Physical And Work Environment Requirements

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, sitting, climbing
• Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Compensation: $70,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.