Content Factory Ops Manager—Omnichannel Personalization

BioSpace; Philadelphia (Philadelphia County); On-site; USD 128,000 - 192,000; Full time

Job summary

Jazz Pharmaceuticals is seeking a Manager, Content Factory to lead end-to-end content lifecycle, prioritizing modular, personalized assets for omnichannel delivery across franchises, market access and medical affairs. You’ll partner with brands, agencies and cross‑functional teams to ensure compliant, reusable assets aligned to CX standards.

The role emphasizes content personalization at scale, DAM/CMS proficiency, and GenAI-enabled content creation with 20–30% travel.

Qualifications

• Bachelor’s degree in business, healthcare, technology, or related field.
• 5+ years in content standards, DAM platforms, CMS, and modular content frameworks within pharma.
• Demonstrated experience leading teams including Managers or Senior Managers.

Responsibilities

• Support end-to-end content lifecycle across Franchise, Market Access, and Medical Affairs.
• Operationalize the Content Factory model across brands and channels.
• Translate requirements into modular, personalized content variants for omnichannel use.
• Coordinate with content creators, agencies, MLR, and deployment teams for timely, compliant delivery.
• Support agency execution to meet omnichannel, personalization, and platform requirements.
• Enable content personalization at scale, including tagging and GenAI-derived content creation.
• Identify bottlenecks and drive continuous improvement in speed, quality, and reuse.
• Leverage content performance insights to inform optimization and investment decisions.

Skills

End-to-end content ops

Modular content design

Personalization

DAM/CMS/tools

GenAI-enabled content creation

Education

Bachelor’s degree in business/healthcare/tech

MBA or related graduate degree (preferred)

Tools

DAM

CMS

Content tools

GenAI tooling

Job description

Jazz Pharmaceuticals is seeking a Manager, Content Factory to lead end-to-end content lifecycle, prioritizing modular, personalized assets for omnichannel delivery across franchises, market access and medical affairs. You’ll partner with brands, agencies and cross‑functional teams to ensure compliant, reusable assets aligned to CX standards.

The role emphasizes content personalization at scale, DAM/CMS proficiency, and GenAI-enabled content creation with 20–30% travel.