Manager, Content Factory - Operations + Personalization

Jazz Pharmaceutical; Penn (Westmoreland County); On-site; USD 128,000 - 192,000; Full time

Job summary

Jazz Pharmaceuticals is seeking a Manager, Content Factory to lead end-to-end content operations across multiple franchises and Medical Affairs. You will drive localization, modular content design, and personalization at scale, partnering with brands, agencies, and cross-functional teams to deliver compliant, high-quality assets.

The role reports to the Content Development & Deployment Suite Lead and requires strong collaboration with the Content Factory Lead to ensure value through optimized

Qualifications

• Bachelor’s degree in business, healthcare, technology, or related field.

Responsibilities

• Drive end-to-end content lifecycle across franchises and medical affairs.
• Operationalize the Content Factory model including intake, localization, and deployment.
• Translate brand requirements into modular, reusable content and personalized variants.
• Coordinate with creators, agencies, and deployment teams to ensure timely, compliant delivery.
• Assist in enabling content personalization at scale, including tagging and derivative content creation.
• Identify bottlenecks and drive continuous improvement in speed and quality.

Skills

Content operations

Modular content design

DAM expertise

CMS proficiency

GenAI content creation

Cross-functional collaboration

Education

Bachelor’s degree

Tools

DAM platforms

Content CMS

GenAI tooling

Job description

If you are a current Jazz employee please apply via the Internal Career site.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

Job Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Manager, Content Factory (Operations + Personalization), is responsible for driving the end-to-end execution of the centralized content operating model, ensuring efficient content intake, production, localization, and deployment across Franchise, Market Access, and Medical Affairs. This role ensures content is modular, reusable, and personalization-ready, enabling scalable omnichannel execution while partnering closely with brands, agencies, and cross‑functional teams to deliver high‑quality, compliant assets aligned to CX standards and ways of working. This role reports to the Content Development & Deployment Suite Lead and partners closely with the Content Factory Lead and Content Factory (Librarian) to ensure the Content Factory team consistently delivers value to the business through strong partnership and execution.

Essential Functions/Responsibilities

Key Responsibilities

• Support execution of the end-to-end content lifecycle across Franchise, Market Access, and Medical Affairs content.
• Help operationalize the Content Factory model, including intake, prioritization, localization, adaptation, and deployment across brands and channels.
• Translate brand and engagement requirements into modular, reusable content and personalized variants for use in omnichannel execution.
• Coordinate execution across content creators, agencies, MLR, and deployment teams to ensure timely and compliant delivery.
• Support agency execution to ensure assets meet omnichannel, personalization, and platform requirements.
• Assist in enabling content personalization at scale, including supporting tagging, modular assembly, and GenAI-enabled derivative content creation.
• Identify execution of bottlenecks and optimization opportunities; drive continuous improvement in speed, quality, and reuse.
• Leverage content performance insights to inform optimization and content investment decisions.

Collaboration

• Partner with Campaign Orchestration and Customer Engagement, Events and Meetings teams to align content to journeys, channels, and targeting strategies.
• Work closely with MLR Ops to ensure smooth, compliant review and approval workflows.
• Coordinate with global capability teams (DAM, content tools, GenAI) to adopt and optimize platforms and workflows.

Required Knowledge, Skills, and Abilities

Technical Skills

• Strong experience managing end-to-end content operations in an omnichannel environment.
• Expertise in modular content design, personalization, and content reuse strategies.
• Experience working with DAM, CMS, and content supply chain tools.
• Familiarity with GenAI-enabled content creation and tagging approaches.
• Ability to operate within a capability-enabled, standardized operating model.

Business Skills

• Cross functional Matrix Collaboration - Ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed - supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.
• Accountability & Ownership - Ability to take responsibility for individual commitments while contributing to shared accountability, ensuring progress through proactive action and alignment with team goals.
• Critical Thinking - Ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound, forward‑looking judgments that improve decisions.
• Systems Thinking - Ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts.
• Continuous Improvement - Ability to regularly improve processes/capabilities through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.

Required/Preferred Education and Licenses

Qualifications

• Bachelor's degree in business, healthcare, technology, or related field.
• 5+ years of experience in content standards, digital asset management platforms, content management systems, and modular content frameworks within a pharmaceutical organization.
• Demonstrated experience leading teams that include Managers or Senior Managers, with accountability for team performance, development, and outcomes.

Preferred / Additional Qualifications

• Advanced degree (MBA or relevant graduate degree) preferred.
• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.
• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements

• 20-30% travel will be required.

Jazz Expected Behaviors

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.
• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
• Acts with a One Jazz mindset, prioritizing global value, breaking down silos, and building strong, trust‑based partnerships across teams.
• Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.
• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.
• Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.
• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.
• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.

Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

FOR US BASED CANDIDATES ONLY

For this role, the full and complete base pay range is: $128,000.00 - $192,000.00

Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis.

At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan.

The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: https://careers.jazzpharma.com/benefits.html